Hospitality Phone Systems

An on-premise ComXchange hospitality phone system is physically installed and maintained on-site at a hotel or lodging establishment. In this setup, the hotel purchases a ComXchange system license and operates the phone system, including the hardware and software, typically stored in a dedicated equipment room within the property and connects via a serial or IP port to a PMS system. ComXchange on-premise systems offer complete control and customization options, making it possible to tailor features and configurations to the hotel’s specific needs.

The ComXchange on-premise system can seamlessly integrate with various hotel Property Management Systems (PMS) via serial or IP port connection, facilitating efficient communication between hotel staff and guests while ensuring compatibility with the hotel’s management and booking systems. This integration enables features like guest check-in/check-out notifications and personalised service requests to enhance the overall guest experience.

It easily integrates with 14IP’s SIP Trunking services or other SIP trunking providers for making and receiving voice calls over the internet. Alternatively, traditional phone lines can be integrated to initiate and receive phone calls over PRI/T1 or analog communication channels. The hybrid approach of connecting both SIP Trunks and traditional phone lines can leverage the benefits of IP technology while maintaining compatibility with legacy phone infrastructure.

ComXchange is offered as a hosted hospitality platform, entirely cloud-based and managed by 14IP as your third-party service provider. Hospitality organisations preffering this setup connect to the ComXchange system in a 14IP data centre and access the phone services via the internet, eliminating the need for on-site equipment and reducing maintenance responsibilities. This solution can be packaged with 14IP SIP Trunking or any other carrier of your choice.

A hosted hospitality phone system can offer advantages over an on-premise solution if an organization wants to eliminate the need for significant upfront capital expenditure on hardware and infrastructure, as 14IP takes care of the equipment, connection services, and maintenance. This makes it a cost-effective option for hotels, especially smaller ones with limited budgets. Additionally, the ComXchange hosted system provides scalability, allowing hotels to easily add or remove lines and features as their needs change without the hassle of purchasing and configuring new hardware.

ComXchange hosted offers flexibility for remote management and monitoring, ensuring seamless guest service even when staff are off-site. Regular updates and support ensure that the hotel stays up-to-date with the latest technology and security features without the burden of constant maintenance and upgrades.

The ComXchange hybrid deployment offers the best of both worlds by combining the reliability and control of on-premise with the flexibility and scalability of an entirely cloud-based solution. The hybrid platform includes a local controller hardware solution on the hotel property that maintains the PMS connectivity, stores the guest information, and supports any guest room phone devices. At the same time, the external calls and administrative IP phone devices are connected to the cloud system.

It is an all-in-one platform, ensuring continuous operation even if the internet or cloud system experiences downtime. This resilience is achieved by relying on an on-premise local controller appliance that maintains the guest system and connectivity with the Property Management System (PMS). The hotel’s internal connection is stable with failover infrastructure to maintain phone services with connectivity to either backup traditional line services or the SIP Trunking connection that has the flexibility to connect to the cloud system-ensuring that calls can still be made and received within the hotel even when connectivity is disrupted.

The hybrid setup provides hotels with advantages of retaining existing legacy guestroom phones, on-site dependability, and redundancy while also offering remote access and simplified scalability, making it a versatile choice to traditional on-premise and fully hosted alternatives.

HOSPITALITY

• E-911 Notify
• Integrated Call Accounting
• IP/RS232 Serial Interface Connectivity
• PMS
  • Check-In/Check-Out
  • Hospitality Phone Apps*
  • Populate Names Directory
  • Room Changes/Moves
  • Room Status With ID
  • Single System Multi Flag Support
• Wakeup Calls
  • Bulk Wakeup Calls
  • Customizable Wakeup Call Announcement
  • Guest Initiated Wakeup Calls
  • Failed Wakeup Call Notify
  • PMS Enabled Guest Voicemail
  • Wakeup Calls with Snooze
• Web Dashboard for Hospitality Features

ATTENDANT CONSOLE*

Phone-Based with Hospitality Apps

• Call Transfer
• Change Guest Room Calling Restrictions
• Configure Guest Language
• Enable/Disable Do Not Disturb for Guest
• Enable/Disable Time based Routing or Call Flow Controls
• Manual Check-In/Check-Out
• Record Wake Up Call Announcements
• Park/Pickup Calls
• Room Moves
• Room-to-Room Block
• Set/Clear Wakeup Calls

CALL FEATURES

• Auto Answer*
• Automated Attendant
  • “0” Ring Down
  • Directory Dial by Name
  • Multi-Level Menus
• Blacklists -Caller ID Blocking
• Call Forward
  • CFB Call Forward on Busy
  • CFU Call Forward Unavailable

• Call Monitoring BLF (Busy Lamp Field)
• Call Parking/Call Pickup
• Call Pickup/Pickup Groups
• Call Queue Prioritization
• Call Recording**
• Call Recording to External Storage**
• Call Snooping
• Call Transfer
  • Blind
  • Supervised
• Call Waiting
• Caller ID
• Caller on Hold
• Conference Bridge
• Customizable Announcements
• Customizable Speed Dials*
• Direct Transfer to Voicemail
• Directed Call Pickup*
• Distinctive Ringing*
• Do Not Disturb
• Intercom*
• Mass Notification
• Music on Hold – Streaming**
• Music on Transfer
• Overhead Paging*/**
• Prepend Announcement (Call Features)
• Talk Detection
• Three-way Conferencing*

CALL ROUTING

• ACD (Automatic Call Distribution) Queues
• Auto Attendant/IVR (Interactive Voice Response)
• Automated Caller Routing
• Calendar-Based Call Routing
  • Holiday and Office Hours Routing
• Find Me/Follow Me
• Failover Trunking
• HotLine/Ring Down
• Ring Groups/Hunt Groups
• Time-Based Routing

USER CONTROL PANEL

• Call Accounting View/Schedule Reports
• Call Forward Controls
• Call History and CDR

• Call Waiting Controls
• Do Not Disturb Control
• Follow Me Control
• Hotel Dashboard Access
• User Setting Control
• Voicemail Control
• View Contacts
• Web RTC Phone

REPORTS & LOGGING

• Call Accounting Reports
• CDR (Call Detail Records)
• Centralized Logging
• ComX-Q-MetriX*** (Advanced Reporting Add-on)
• Extension Status
• Resource Usage Graphs
• Scheduled Call Accounting Reports
• Scheduled Wakeup Call Reports
• SMDR (Station Messaging Detail Records)
• Web Dashboard Reports
  • Emergency Calls Report
  • Wakeup Calls Pending Report
  • Wakeup Calls Completed Report
  • Wakeup Calls Failure Report

CORE SYSTEM

• Admin Interface (Web-Based GUI)
• Backup and Restore (Automated System Backup, Incremental Restore)
• Class of Service
• Date and Time Synchronized to Atomic Clock via NTP
• Daylight Savings Time Adjustment
• Directory
• Endpoint Manager
• Integrated Voicemail
  • Append Message
  • Caller ID in Message
  • Email Notification/Attachment
  • Guest Specific Voicemail
  • Message Envelope
  • Personal Greeting
  • MWI (Message Waiting Indicator)
  • Voicemail Blasting
• Linux Operating System

• Multi-Language Prompts
• Multi-Time Zone Support
• PBX Failover/Survivability
• User and Group Management

SECURITY

• Authentication for SIP Extensions
• Fail2Ban (Intrusion Detection)
• Granular Admin/User Access
• Secure Communications SRTP and TLS
• Secure Firewall
• Secure HTTP Access
• VPN (Remote Management)
• Weak Password Detection

NETWORK

• Analog Support
  • FXO Gateway
  • FXS Gateway
• IP Phone Plug and Play
• Remote Office Support**
• QoS Support
• PRI/T1/E1 Circuits
• SIP Trunking

ENDPOINT SUPPORT

• Door/Speaker Phones
• FXS/FXO Gateways
• SIP Phones
• SIP Talk Back Speakers
• SIP Strobe Lights
• Video Phones CODEC SUPPORT
• Ulaw, Alaw, GSM, g.722, g.723, g.726, g.729

ADD-ONS

• ComX-Q-MetriX***