Marriott-Approved AI Virtual Agent
Transforming guest engagement for Marriott properties
EVA (Evolution Virtual Agent™) is officially approved by Marriott’s Operations Technology team and is already transforming guest engagement across a growing number of Marriott properties in Europe and North America.
Available 24/7/365 and in multiple languages, our AI-powered Virtual Agent EVA, professionally handles guest calls in a natural, human-like way- meeting brand standards, while freeing up your front desk team to focus on more personalised guest interactions.
Why Marriott Properties Are Choosing EVA
- Approved for All Marriott Properties
Fully vetted and endorsed by Marriott Operations Technology. - Handles High Call Volumes with Ease
Reduces front desk workload by 58.14% on average. - Multilingual and Always Available
Supports guests day and night in their preferred language. - Sends Info and Directions via Text
Delivers immediate value to guests, right to their phones. - GXP Integration Included – Free for Marriott
Plus optional integration with other hospitality platforms. - Customisable to Your Property
From FAQs to local tips, EVA reflects your hotel’s unique character. - Actionable Insights and Guest Feedback
Track EVA’s impact on GSS and guest satisfaction in real time.
Proven Impact Across Marriott Properties
In 2024 alone, EVA:
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Answered 5,703,959 guest calls
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Reduced front desk call volume by 58.14%
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Logged 62,948 hours in guest conversations
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Went live at 13 new Marriott properties
And in early 2025, 11 more Marriott hotels have already implemented EVA – highlighting a strong momentum and value across the brand.
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What Your Peers Are Saying
“EVA sends directions or links directly to the caller’s mobile, keeping agents available to focus on more complex needs.”
Director of Operations, The Westin Mission Hills
“With EVA, we’ve seen reduced call volumes and improved engagement through text messaging – a real game-changer.”
Director of Front Office, Marriott’s Timber Lodge
“EVA makes it feel like a local experience.”
Director of Front Office, Marriott’s Grande Ocean
“EVA helps us answer common questions efficiently, decreasing wait times and improving service consistency.”
Director of Operations, The Palms
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Hear EVA in Action
EVA answering guest questions at the San Antonio Marriott Rivercenter
EVA providing spa information and gathering guest feedback at the Gaylord Texan
EVA recognising guest loyalty status and referring them to the loyalty app at the Gaylord texan
EVA managing a call to the guest services team requesting towels
EVA managing a request for a sofa bed at the Courtyard Paris Gare de Lyon
EVA managing a guest request for shampoo to be sent to their room
Core Features
Available 24/7/365
EVA is available day and night, answering guest calls quickly and professionally. EVA doesn’t need holidays, get sick or leave to work elsewhere.
Multi-lingual
EVA is available in multiple languages including English, French, Spanish, German, Italian and can offer guests a choice on answering.
SMS and Webchat
EVA can send information to guests via SMS such as directions and web links, and manage social media and webchat interactions.
Gathers Feedback
EVA can ask for guest feedback at the end of the call to gather essential marketing information to drive guest loyalty.
Room Service Ordering
Guests can place orders for room service directly through EVA, when integrated with SevenRooms, OpenTable or similar booking platforms.
Concierge Services
From restaurant reservations to transportation arrangements, EVA can assist guests with planning their itinerary and exploring.
Check-in/Check-out
EVA streamlines the check-in and check-out process, allowing guests to complete necessary procedures quickly and efficiently.
API Integrations
Integrates with leading solutions like HotSOS, Sevenroom, Opentable, GXP and more.
Book an EVA demonstration
Resources
Download our buyers guide to hotel AI solutions
Our buyer’s guide provides an overview of key considerations and steps to follow when choosing an AI IVR solution for your hotel and highlights some of the many benefits of adopting a proven AI solution in your hotel.
Get started with Hotel AI today!
Contact us today to learn more about how EVA can benefit your property and schedule a demo. Join the ranks of leading hotels worldwide that are embracing AI technology to exceed guest expectations and stay ahead in the competitive hospitality industry.
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Fourteen IP is the leading supplier of hospitality AI and communications solutions, supporting leading hotels and groups worldwide, together with individual and independent hotels.
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