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Welcome Marriott Hoteliers

...to Your Trusted Communications Partner - 14IP

Supporting Marriott Hotels Worldwide

At 14IP, we’re delighted you’re here. Whether you’re managing a Marriott Resort, Full Service or Select Service hotel or a group of hotels, we understand your mission: delivering exceptional, seamless guest experiences at every moment of a stay.

With decades of hospitality-specialised expertise and solutions trusted by Marriott properties around the world, we’re dedicated to helping you achieve that goal with smarter, more reliable communications and guest engagement technology.

What you will find on this page

On this page, Marriott hoteliers will find a clear overview of 14IP’s Marriott-approved communication and guest-engagement solutions, designed specifically to support the operational and service standards expected across the Marriott portfolio. You’ll discover how our hotel cloud telephony, AI-powered virtual assistant and SIP trunking solutions help deliver seamless guest journeys, reduce pressure on hotel teams and provide reliable performance at scale. We also outline the dedicated 24/7 technical support and hospitality-focused services that sit behind every 14IP deployment.

Designed for Hotels That Put Guests First

Hotel Cloud Telephony

Your guests expect clear, immediate connections – whether they’re calling the front desk, room service or concierge. Our industry-leading hotel cloud telephony platform is built for hotels and deployed in hundreds of thousands of rooms globally, providing reliable, scalable, and future-ready phone services that keep your operations running smoothly and your guests happy. Find out more.

Hotel AI-Powered Virtual Assistant

Meet EVA – Evolution Virtual Agent™, our Marriott-approved AI voice assistant that speaks with guests naturally, around the clock. EVA answers guest calls with human-like understanding in multiple languages, handles common questions and requests, and reduces front desk call load by up to 75%. It’s guest engagement that feels personal, fast and frictionless – freeing your team to focus on moments that matter most. Find out more.

Hotel SIP Trunks

Replace outdated traditional circuits with flexible, cost-effective SIP trunking – designed specifically for hospitality. These voice-over-internet channels work seamlessly with modern telephony platforms and support high call volumes during peak periods, reducing noise, delays and expensive downtime. Find out more.

World-Class Support Services – Always On

We know technology must work without fail in hospitality. That’s why 14IP offers 24/7 global technical support tailored to hotel operations.

Here’s how we support you:

24/7 Worldwide Assistance

Our support team is available around the clock, ensuring that assistance is always just a phone call or email away, regardless of your location or time zone.

Technical Expertise

With decades of experience in the telecommunications industry, our support staff possesses the technical know-how to address any issue promptly and effectively.

Proactive Monitoring

Our team keeps an eye on systems, so small issues are identified before they impact service.

Training & Guidance

We help your team get the most out of your technology investment with training and best-practice guidance.

How we are supporting Marriott properties

Enhancing Guest Engagement

Discover how Marriott hotels are transforming guest engagement with EVA, 14IP’s AI-powered virtual assistant. See how calls are answered instantly, guest questions resolved effortlessly, and front desk teams freed to focus on exceptional service – all in a seamless, hotel-approved solution. Find out more.

Ensuring Security & Compliance

Discover 14IP’s Marriott-approved cloud telephony, designed with security and compliance at its core is delivering a future-ready platform which protects guest data, meets brand and regulatory requirements, and provides a secure foundation for modern hotel communications today and tomorrow. Find out more.

Your essential contact information

Account Support

For account support please contact:

Peter Lathrope
Peter.Lathrope@14ip.com

If not available please call:

+44 1942 369197
sales@14ip.com

Technical Support

For technical support please contact:

The 14IP Service Team

+44 1942 369197
tech@14ip.com

Trusted by Marriott Brands

Marriott Brands

About Us

Fourteen IP is the leading supplier of hospitality AI and communications solutions, supporting leading hotels and groups worldwide, together with individual and independent hotels.

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