EVA is a cloud-based platform and can be deployed in a number of ways but as it is managing voice calls, it has to be connected to the hotel telephone system, as it is receiving internal guest calls from hotel rooms and external calls coming into the hotel. EVA then has to be able to transfer calls when necessary to live agents and specific departments within the hotel.
Start reading our guide to find out:
- How EVA connects to a hotel telephone system
- The requirements for on premise and cloud systems
- How EVA can recognise guest names and loyalty status
- Requirements for older telephone systems
- The information that we need to set things up
Click here or on the image to open the guide now.
