Hospitality Communications
Delivering Exceptional Guest Experiences Worldwide
For over 15 years, 14IP has specialised in the hospitality industry – helping hotels modernise communications, streamline operations and deliver exceptional guest experiences. Today, as one of the largest global hospitality technology providers, we are trusted by leading hotel brands worldwide as well as independent and boutique properties. We combine that deep expertise with a flexible range of solutions and delivery models, supporting hotels globally both directly and through our partner network.
Built for hospitality – trusted worldwide
We understand hotels through deep, long-standing experience built within the hospitality industry. From independent properties to global brands, we help hotel teams simplify operations, reduce costs and free up time to focus on what matters most: the guest experience.
- Supporting 1 million+ guest rooms globally
- Trusted by leading hotel brands and operators
- 24/7 global support across UK, Europe, USA and Asia
- Solutions designed specifically for hospitality environments
At our core, we help hotels reclaim their most valuable asset time – by simplifying communication and automating everyday tasks.
Solutions Designed for Hotels
Hospitality has been at the heart of our business for more than 15 years. We understand the unique operational, guest service and brand compliance requirements that hotels face, and every solution we deliver is designed with those challenges in mind.
Unlike many providers that promote a single technology path, we recognise that every hotel is different. Some properties are ready to embrace a fully cloud-based future, while others require the control, resilience and familiarity of an on-premises PBX. Many fall somewhere in between.
That’s why 14IP offers one of the industry’s most comprehensive hospitality communications portfolios, giving hoteliers the freedom to choose the approach that best suits their property, operational needs and investment strategy:
Cloud Telephony
Modern, scalable communications delivered through our Evolution Voice™ platform, ideal for hotels seeking flexibility, simplified management and predictable operational costs.
Hybrid Solutions
The perfect bridge between legacy and cloud environments, allowing hotels to modernise at their own pace while protecting existing investments and minimising operational disruption.
On-Premises PBX
Through ComXchange, we continue to offer a powerful, hospitality-focused PBX solution for hotels that prefer the control, resilience and functionality of an on-site system. Designed specifically for hospitality environments, ComXchange enhances guest communications, supports safety requirements and streamlines hotel operations.
Whether you’re a boutique hotel, a global brand, a management company or an ownership group, our goal is simple: to provide the right technology for your business – not force your business to fit the technology.
Combined with our AI-powered guest engagement solutions, hospitality devices, connectivity services and global support organisation, 14IP gives hotels a single partner capable of supporting every stage of their communications journey.
Hotel Cloud Telephony
Deployed in over 350,000 hotel rooms worldwide, our Evolution Voice™ cloud telephony service is the largest and most reliable communications platform designed for the hotel industry.
Hotel Phone Systems
Our ComXchange hospitality phone system provides a reliable, adaptable and enduring PBX, designed specifically for hoteliers – available on-premises, hosted or as a hybrid solution.
Hotel AI Solutions
With its human-like guest-led voice interactions, our AI-powered Evolution Virtual Agent service (EVA) can reduce calls to your front desk by up to 75%, enhancing guest engagement.
A Changing Hospitality Landscape
The hotel industry has evolved. Today, brands are no longer the sole decision-makers. Ownership groups, franchisees and third-party management companies now control the majority of hotel assets and investment decisions.
- Over 60% of hotels are franchise or owner-operated
- Management companies and ownership groups drive technology decisions
- Investment decisions are increasingly focused on efficiency, flexibility and ROI
- Hotels require solutions that work across multiple brands and portfolios
This shift is exactly why 14IP has evolved – ensuring we deliver value to every stakeholder involved in hotel operations and ownership.
How We Support the Hospitality Ecosystem
For Hotel Owners & Ownership Groups
We help ownership groups take control of costs, standardise technology across portfolios and future-proof their investments.
- Predictable OPEX and reduced long-term costs
- Flexible, phased migration to the cloud
- Standardisation across multiple properties and brands
- One global partner for simplified management
For Hotel Management Companies
We empower operators to deliver consistent service, streamline operations and improve guest satisfaction across their portfolios.
- Automation that reduces front desk workload
- Reliable, brand-compliant systems
- Scalable solutions across multiple properties
- Centralised visibility and control
For Hotel Brands & Operators
We continue to work directly with leading hotel brands worldwide, supporting both managed and franchised estates.
- Brand-approved, hospitality-specific technology
- Seamless integration with PMS, POS and hotel systems
- Proven reliability and global scalability
- Dedicated hospitality expertise
Delivered Your Way: Direct or Through Partners
Hoteliers can access 14IP solutions in two ways:
Direct Engagement
Our specialist hospitality team continues to work directly with:
- Global hotel brands
- Ownership groups
- Management companies
- Large multi-property operators
Partner Channel
Hotels can also procure 14IP solutions through our expanding partner network, providing:
- Local expertise and support
- Flexible procurement options
- Scalable deployment across regions
Why 14IP?
Hospitality Communications Built Without Compromise
Hospitality Focused Expertise
Over 15 years experience in the hospitality sector, bringing a wealth of knowledge and experience to the business and our customers.
Global Delivery With Local Support
With a global presence spanning the UK, Europe, Canada, USA and Asia, our dedicated support team is committed to providing unparalleled assistance to hotels worldwide.
AI-driven Innovation Built For Hotels
At 14IP, we are revolutionising the hospitality industry with cutting-edge artificial intelligence technology designed to enhance guest experiences and streamline hotel operations.
Flexible, Future-proof Solutions
From smarter guest engagement to modern communications, our technology helps hotels adapt to changing expectations and stay ahead.
One Partner
One partner across voice, AI and connectivity, simplifying ongoing support, with every ticket routed directly to us, removing the burden on each hotel to determine which provider is responsible, or to mediate between vendors.
Reliability
Our Cloud Telephony operates in a carrier-grade environment ensuring our cloud PBX service is reliable. As a result, we regularly exceed our target of 99.999% up time for our cloud-based services.
Trusted By Leading Businesses and Hoteliers Worldwide
Let us know how we can
help you
Transform how your property communicates. Speak to one of our experienced consultants and we can guide you to the right solutions for your hotel.
About Us
Fourteen IP is the leading supplier of hospitality AI and communications solutions, supporting leading hotels and groups worldwide, together with individual and independent hotels.
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