We’re thrilled to announce that 14IP has been awarded the “Best Employee Experience” title at the 2025 UK Customer Experience Awards (UKCXA). A remarkable achievement that recognises our commitment to building an exceptional workplace culture and putting our people at the heart of everything we do.
The UKCXA™ Awards, held in London on Thursday, 16th October 2025, honour the very best in business and professional excellence across the customer experience industry. The awards have grown into one of the most respected and prestigious CX programmes in the UK, known for its transparent judging process, commitment to fairness, and rigorous assessment standards. By recognising those who go above and beyond for both their customers and employees, UKCXA™ continues to shape industry leadership and inspire innovation across the sector.
This year’s competition was strong, with huge organisations such as British Gas, ALA Insurance, and Coforge among the finalists. To be named a winner against such strong competitors is a testament to the dedication and teamwork of everyone at 14IP.
Our success in the Best Employee Experience category reflects the strength of our values. Our family-like culture, our commitment to innovation, and our ongoing passion for empowering every team member to succeed. From investing in professional development to open communication and recognition, we understand that a strong employee experience drives outstanding customer outcomes. This award is proof that our people-first approach truly makes a difference.
Neil Tolley, CEO, “The whole team at Fourteen IP works incredibly hard to do the very best for each other. We’re already proud to be Investors in People Gold, and this extra effort, led brilliantly by Abi Gillin with support from Vicki, Helen, Melissa, and others, alongside our partners at Momentus, helps us take even further strides. This award is fantastic recognition of that hard work, and I couldn’t be prouder of everyone involved.”
Winning this award reinforces that investing in our people is the key to exceptional customer experience. We’re incredibly proud of the dedicated team who drove this award forward with passion and precision, and equally grateful to everyone across 14IP whose hard work, collaboration, and commitment made this achievement possible.
Congratulations to everyone at 14IP for this remarkable achievement!
