Marriott Approved AI Virtual Assistant

Transforming guest engagement for Marriott properties

Enhance Guest Experiences with XIVEA Hospitality AI (formerly EVA)

Xivea™ Hospitality AI is officially approved by Marriott’s Operations Technology team and is already transforming guest engagement across a growing number of Marriott properties across Europe and North America.

Available 24/7/365 and in multiple languages, our AI-powered Virtual Assistant Xivea (pronounced Zee-va), professionally handles guest calls in a natural, human-like way- meeting brand standards, while freeing up your front desk team to focus on more personalised guest interactions.

Why Marriott Properties Are Choosing Xivea

Approved for All Marriott Properties
Fully vetted and endorsed by Marriott Operations Technology.
Handles High Call Volumes with Ease
Reduces front desk workload by 58.14% on average.
Multilingual and Always Available
Supports guests day and night in their preferred language.
Sends Info and Directions via Text
Delivers immediate value to guests, right to their phones.
GXP Integration Included – Free for Marriott
Plus optional integration with other hospitality platforms.
Customisable to Your Property
From FAQs to local tips, Xivea reflects your hotel’s unique character.
Actionable Insights and Guest Feedback
Track Xivea’s impact on GSS and guest satisfaction in real time.

Proven Impact Across Marriott Properties

In 2024 alone, Xivea:

Answered 5,703,959 guest calls
Reduced front desk call volume by 58.14%
Logged 62,948 hours in guest conversations
Went live at 13 new Marriott properties

And in early 2025, 11 more Marriott hotels have already implemented Xivea – highlighting a strong momentum and value across the brand.

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What Your Peers Are Saying

“Xivea sends directions or links directly to the caller’s mobile, keeping agents available to focus on more complex needs.”

Director of Operations, The Westin Mission Hills

“With Xivea, we’ve seen reduced call volumes and improved engagement through text messaging – a real game-changer.”

Director of Front Office, Marriott’s Timber Lodge

“Xivea makes it feel like a local experience.”

Director of Front Office, Marriott’s Grande Ocean

“Xivea helps us answer common questions efficiently, decreasing wait times and improving service consistency.”

Director of Operations, The Palms

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Hear Xivea in Action

Core Features

Available 24/7/365

Xivea is available day and night, answering guest calls quickly and professionally. Xivea doesn’t need holidays, get sick or leave to work elsewhere.

Multi-lingual

Xivea is available in multiple languages including English, French, Spanish, German, Italian and can offer guests a choice on answering.

SMS and Webchat

Xivea can send information to guests via SMS such as directions and web links, and manage webchat interactions.

Gathers Feedback

Xivea can ask for guest feedback at the end of the call to gather essential marketing information to drive guest loyalty.

Room Service Ordering

Guests can place orders for room service directly through Xivea or book restaurants, when integrated with SevenRooms, OpenTable or similar booking platforms.

Concierge Services

From restaurant reservations to transportation arrangements, Xivea can assist guests with planning their itinerary and exploring.

Check-in/Check-out

Xivea streamlines the check-in and check-out process, allowing guests to complete necessary procedures quickly and efficiently.

API Integrations

Integrates with leading solutions like HotSOS, Sevenroom, Opentable, GXP and more.

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Resources

Download our buyers guide to hotel AI solutions

Our buyer’s guide provides an overview of key considerations and steps to follow when choosing an AI IVR solution for your hotel and highlights some of the many benefits of adopting a proven AI solution in your hotel.

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