Xivea AI Hospitality Documentation

Formerly EVA

Xivea AI Hospitality is 14IP’s AI voice assistant for hotels. It answers guest and external calls using property-specific information, handles routine questions, and transfers callers when staff assistance is needed. Available features depend on the property’s configuration and integrations.

Learn more about Xivea AI Hospitality on 14ip.com

Start here

Xivea AI Hospitality: Dashboard Guide

Learn how to sign in through the 14IP Portal, choose locations and dates, understand call metrics, review transcripts, and export or schedule reports.

Dashboard access

Sign in to the 14IP Portal, open Products and Services, and select Xivea AI Hospitality (EVA) Dashboard. You can also use the direct dashboard link. Your account must have access to the relevant property.

Technical support

For help with Xivea AI Hospitality, use the hospitality technical support request form.