Xivea AI Hospitality (pronounced Zee-va) is your 24×7 AI Virtual Assistant, replacing outdated IVRs with a faster, more natural way to handle guest calls.
Xivea understands real speech, answers common questions, sends texts with directions or links, and intelligently routes callers to the right internal destination, just like a trained receptionist.
Xivea isn’t just another chatbot. It’s a comprehensive human-like virtual assistant powered by advanced AI algorithms that understand natural language, anticipate guest needs and provide personalised assistance 24/7/365.
Unlike traditional voice bots, Xivea is guest led, meaning guests can ask Xivea anything they like rather than be led by the bot telling them what they can ask. Guests can talk to Xivea like a live agent, making multiple requests at a time like ‘two towels and some toothpaste’ or ‘a table for my wife and I on Tuesday at 19:30’ and Xivea can understand and respond accordingly.
Xivea AI Hospitality is available day and night, answering guest calls quickly and professionally. Xivea doesn’t need holidays, get sick or leave to work elsewhere.
Xivea is available in 26 different languages including English, French, Spanish, German, Italian and can offer guests a choice upon answering.
Xivea can send information to guests via SMS such as directions and web links, and manage web chat interactions.
Xivea can ask for guest feedback at the end of the call to gather essential marketing information to drive guest loyalty.
Guests can place orders for room service directly through Xivea or book restaurants, when integrated with SevenRooms, OpenTable or similar booking platforms.
From restaurant reservations to transportation arrangements, Xivea can assist guests with planning their itinerary and exploring.
Xivea streamlines the check-in and check-out process, allowing guests to complete necessary procedures quickly and efficiently.
Integrates with leading solutions like HotSOS, Sevenroom, Opentable, GXP and more.
Our buyer’s guide provides an overview of key considerations and steps to follow when choosing an AI IVR solution for your hotel and highlights some of the many benefits of adopting a proven AI solution in your hotel.
In the event Xivea cannot recognise a caller’s request, the agent will transfer the call to the designated property contact to help you. For recurring unresolved queries, the property team will be able to review these in the dashboard so Xivea will learn and know for next time. We are constantly helping Xivea learn and improve so we are always reducing the pressure on staff.
Xivea’s implementation generally takes about 8 weeks from start to finish, encompassing setup, training, and integration with your existing systems. 14IP’s project management team guides you through each stage, whether you’re integrating with Evolution Voice cloud telephony or configuring EV Connect/ConnectPro for on-premise setups.
Yes, if Xivea cannot resolve a query, it will seamlessly transfer the call to a live agent.
Xivea Hospitality AI is priced per agent per month and depends on hotel size. Speak to a member of our sales team to get a quote for your hotel.
The number of Xivea agents depends on your call volumes and size of your hotel. Speak to a member of our sales team to see how many agents we recommend for your hotel.
Xivea agents are custom built and are available in multiple languages including English, French, Spanish, German & Italian. Xivea is also available in different styles of voices.
Yes, Xivea can be integrated with most existing on-premise PBX systems. For full functionality like capturing guest name, room number, and loyalty status, you’ll likely need EV Connect (with two channels per EVA agent) or ConnectPro, depending on your infrastructure.
Xivea integrates with leading solutions like HotSOS, SevenRooms, OpenTable, Alice, GXP & more.
Yes, Xivea includes a cloud dashboard that delivers real-time analytics, tracking answered/unanswered calls, abandoned calls, agent activity and more. You can access data on call handling, including volumes, response outcomes, abandoned calls, and agent usage. The dashboard supports analysis by timeframe or individual properties in group deployments.
Post launch, 14IP offers technical support via the service teams or support email. We also have AI technicians in the UK & US who can handle support tickets.
You will also have access to regular sessions with our Customer Success and Account Management teams to ensure Xivea is running smoothly and as you expected.
Xivea can be connected to most on-premise systems, including Nortel, Mitel, Avaya, NEC etc. Support provided via EV Connect or ConnectPro integrations.
