AI Solutions for Business & Hospitality - 14IP

AI SOLUTIONS

AI Solutions for Business and Hospitality

Natural Conversations. Helpful Answers. Smarter Call Routing.

14IP AI Solutions help organizations deliver exceptional service, streamline call handling, and create more meaningful experiences for their customers and guests.

Explore 14IP AI Solutions

Natural Conversations

Understands and responds using your business or property information.

Answers Common Questions

Provides helpful information to callers and guests.

Call Routing

Transfers calls to the right department, staff member, or location when needed.

Always On

24/7 availability for your customers and guests.

Xivea AI facing Straight forward with a light glow

BUILT FOR REAL CONVERSATIONS

AI that Works the Way You Do

From everyday business communications to the unique needs of the hospitality industry, 14IP’s AI solutions are designed to handle common inquiries, provide accurate information, and route calls to the right people, helping you deliver a better caller and guest experience.

Xivea AI Virtual Assistant - Business

Xivea AI Virtual Assistant

An AI virtual assistant for businesses that answers calls using natural conversation, responds to questions using your business-supplied information, sends helpful links or directions by SMS, and routes callers to your configured destinations. Available 24/7.

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Xivea AI Hospitality

Xivea AI Hospitality

A purpose-built AI voice assistant for hotels that answers internal guest and external calls, responds to property-specific questions, supports multilingual conversations, and transfers calls to hotel staff as needed. Available 24/7.

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Xivea ConnectPro

Xivea ConnectPro

A connectivity service that integrates Xivea AI Hospitality with compatible on-premise hotel PBX telephone systems. Xivea ConnectPro manages the voice and data connections and call routing between Xivea and your existing hotel phone system.

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COMMON USE CASES

Real Solutions for Everyday Calls.

Business Calls

  • Hours of operation
  • Location and directions
  • Product or service information
  • Route to the right department
  • General inquiries
Hotel Calls - Room

Hotel Guest Calls

  • Property information
  • Amenities and services
  • Local area information
  • Transfer to hotel departments
  • Support in multiple languages

Hotel PBX Integration

  • Connects Xivea AI Hospitality to your existing PBX
  • Manages voice and data connections
  • Routes calls between Xivea and your hotel phone system

HOW IT WORKS

A Simple Process. Powerful Results.

1. Call Comes In

A customer or guest calls your business or hotel.

2. Xivea Understands

Xivea uses natural conversation to understand the request and provide an accurate response using your information.

3. Answers or Transfers

Xivea provides the information or routes the call to the right department, staff member, or location.

THE 14IP ADVANTAGE

Practical AI. Seamless Communication.

Improved Call Handling

Answers common questions and routes calls efficiently.

Consistent Information

Uses your business or property information to provide accurate answers.

Better Experiences

Helps deliver helpful, professional and responsive service for callers and guests.

Flexible Solutions

AI solutions for both business communications and hospitality environments.