Recent Announcement from Mitel
Mitel’s recent announcement regarding its capital restructuring and strategic repositioning raises important questions for hotels still relying on Mitel PBX systems. As the hospitality industry continues to evolve, now is the time to consider whether on-premise PBXs remain the best option – or if a move to hotel cloud telephony is the smarter choice.
The Changing Landscape of PBX Providers
Mitel isn’t the only provider rethinking its approach to on-premise PBXs. Over the past few years, industry giants such as NEC, Avaya, Panasonic, Toshiba, and Samsung have all scaled back or exited the on-premise PBX market. Hotels using these legacy systems have been left with difficult decisions as support and hardware availability decline and security risks increase. (Read more about NEC’s shift here).
With legacy vendors struggling and exiting the market, could your hotel’s PBX system be at risk? Should you look at secure, cloud-based solutions that use best of breed hardware and software that will stand the test of time, provide a solution designed for hospitality and one that is cost effective and integrated with leading hotel systems, and has integrated AI?
Get a no obligation quote for a cloud telephony replacement
Why Move to the Cloud Now?
If your hotel still relies on an on-premise Mitel PBX, you may soon face increasing challenges, including:
- Uncertainty Over Long-Term Support – As Mitel shifts its business strategy, continued investment in legacy PBX platforms is uncertain. Future maintenance and updates may become more difficult and expensive.
- Security – Any PBX, or phone, or remote support device that is connected to the internet is at risk of being hacked. Hotel PBX’s are connected to many 3rd party systems, security is essential, will vendors exiting the market or concentrating on their survival be focused on ensuring your data is secure?
- Rising Maintenance Costs – Keeping an aging PBX system operational requires ongoing repairs, costly hardware replacements, and specialist support.
- Limited Flexibility – Traditional PBXs can’t keep up with the modern needs of hotels, such as seamless integrations with guest management systems, mobile applications, and remote working capabilities for staff.
- Scalability Issues – Expanding your hotel’s communications infrastructure with an on-premise PBX often means expensive upgrades and additional hardware.
Fourteen IP’s Hotel Cloud Telephony: The Future-Proof Choice
With the hospitality industry increasingly adopting cloud solutions, Fourteen IP’s Hotel Cloud Telephony offers a modern, reliable, and cost-effective alternative to outdated PBX systems. Here’s why more hotels are making the switch:
- No More On-Premise Hardware – Say goodbye to expensive maintenance, upgrades, and PBX outages. Our cloud-based solution eliminates the need for on-site equipment.
- Seamless Integration – Fourteen IP’s cloud telephony integrates effortlessly with your existing hotel management systems, improving efficiency and guest experiences.
- Enhanced Reliability & Security – Our cloud solution ensures secure, uninterrupted service with automatic updates and built-in redundancies.
- Scalability on Demand – Whether you’re running a single property or a global hotel brand, our solution grows with you—no need for costly PBX upgrades.
We have designed some commercial and technical solutions to help hotels make the move away from Mitel and our team would be happy to discuss those with you.
Don’t Wait for Disruptions—Make the Move Today
As the industry continues to shift away from on-premise PBXs, hotels that proactively migrate to the cloud will benefit from lower costs, improved reliability, and enhanced guest communication. With Mitel’s recent announcement and the ongoing departure of other PBX providers from the market, now is the perfect time to future-proof your hotel’s telephony.
Is your hotel ready for a seamless, cost-effective, and scalable cloud telephony solution?
