Overview

Below are instructions on how to records new Greetings for the IVR on the Failover Gateway.
From a analog phone plugged into a FXS port you can use the following feature codes.
- *81 to Record a new Greeting
- *8200 to listen to the Greeting you just recorded
- *82XX to listen to a existing recording with XX being one of the Recording ID’s in the table below.
- *83XX to save the Greeting you just recorded using *81. Replace the XX with the Recording ID from below.

Recording ID (XX)	File Name	Purpose
01	welcome	The default Greeting used for open business hours IVR
02	offhour	The default Greeting used for closed business hours iVR
21	user1	A custom greeting that can be used anywhere that you can pick a greeting
22	user2	A custom greeting that can be used anywhere that you can pick a greeting
31	welcome1	Custom greeting that can be used with open business hour IVRs
32	welcome2	Custom greeting that can be used with open business hour IVRs
33	welcome3	Custom greeting that can be used with open business hour IVRs
34	welcome4	Custom greeting that can be used with open business hour IVRs
35	welcome5	Custom greeting that can be used with open business hour IVRs
41	offhour1	Custom greeting that can be used with closed business hour IVRs
42	offhour2	Custom greeting that can be used with closed business hour IVRs
43	offhour3	Custom greeting that can be used with closed business hour IVRs
44	offhour4	Custom greeting that can be used with closed business hour IVRs
45	offhour5	Custom greeting that can be used with closed business hour IVRs

Typical flow to record a custom new open business hours Greeting.

- Dial *81 and record your new Greeting and hang up.
- You can now dial *8231 to save that Greeting is Recording ID 31 which is the welcome1 file
- You can now go into the IVR and pick that new welcome1 Greeting you just recorded.