Support & Resources

Find the right support team, access your 14IP services, and locate account and product guidance.

Technical support

Choose the route that matches your service. For support options and preparation guidance, read Technical Support.

Evolution Voice and Xivea AI Hospitality technical support
Use the hospitality support request form for Evolution Voice and Xivea AI Hospitality (formerly EVA).

Clearly Cloud, SIP Trunking, and hardware support
For hardware not related to Evolution Voice, and for Clearly Cloud and SIP Trunking, choose General Technical Support in the support portal.

Sales, billing, and non-technical help

Open the support portal department selector. Choose Sales Department for sales and product-purchase questions, or Billing and Non Technical Support for invoices, billing, and other non-technical requests.

Feature requests

Read the Feature Request guide to learn how to submit ideas, vote on requests, and follow their status.

Open the Feature Request Portal. Sign in with your 14IP account to access the Productboard feature-request board.

Portal and partner resources

14IP Portal
Sign in to access your services and account tools.
Partner Resource Center
Open partner resources using your authorized partner account.

Learning resources

User Guides
Download product manuals and quick-start guides.
Solution Guides
Explore guides to hotel technology solutions.
Tips and Tricks
Find practical advice for 14IP devices and services.
Recorded Webinars
Watch product demonstrations and recorded sessions.
Training Videos
Learn handset features with step-by-step videos.

Account and number-porting guides

These guides are maintained in the SIP Trunking documentation:

Legal documents and policies

14IP Legal Agreements, Policies and Price Rates
Find regional service agreements and product terms, privacy and customer-information policies, refund and warranty/return policies, published rates, and business forms. Select your location on the 14IP website to view the relevant documents.