Global Hospitality Expertise. Innovative Technology. Trusted Partnerships.
AI, cloud communications, on-premises solutions, hospitality integration expertise, purpose-built hardware and global deployment capabilities.
Innovative Hospitality Communications
For more than 15 years, 14IP has helped hotels modernise communications, improve operational efficiency and enhance guest experiences across the world. Today, we support hospitality organisations through a unique combination of innovative AI-powered guest engagement, cloud communications, on-premises solutions, hospitality integration expertise, purpose-built hardware and global deployment capabilities.
+1 Million Guest Rooms Supported
Innovative AI & Communications Solutions
Global Service & Support
Approved by
Major Brands
Solutions Designed for Hotels
Our portfolio brings together cloud telephony, AI, connectivity and trusted on-premise solutions – giving hotels the flexibility to choose the right approach for their property, brand and guests.
Cloud Telephony
Deployed in over 350,000 hotel rooms worldwide, our Evolution Voice™ cloud telephony service is the largest and most reliable communications platform designed for the hotel industry.
Hotel Phone Systems
Our ComXchange hospitality phone system provides a reliable, adaptable and enduring PBX, designed specifically for hoteliers – available on-premises, hosted or as a hybrid solution.
Hotel AI Solutions
With its human-like guest-led voice interactions, our AI-powered Evolution Virtual Agent service (EVA) can reduce calls to your front desk by up to 75%, enhancing guest engagement.
A Changing Hospitality Landscape
The hotel industry has evolved. Today, brands are no longer the sole decision-makers. Ownership groups, franchisees and third-party management companies now control the majority of hotel assets and investment decisions.
- Over 60% of hotels are franchise or owner-operated
- Management companies and ownership groups drive technology decisions
- Investment decisions are increasingly focused on efficiency, flexibility and ROI
- Hotels require solutions that work across multiple brands and portfolios
This shift is exactly why 14IP has evolved – ensuring we deliver value to every stakeholder involved in hotel operations and ownership.
How We Support the Hospitality Ecosystem
For Hotel Management Companies
We empower operators to deliver consistent service, streamline operations and improve guest satisfaction across their portfolios.
- Automation that reduces front desk workload
- Reliable, brand-compliant systems
- Scalable solutions across multiple properties
- Centralized visibility and control
For Hotel Owners & Ownership Groups
We help ownership groups take control of costs, standardise technology across portfolios and future-proof their investments.
- Predictable OPEX and reduced long-term costs
- Flexible, phased migration to the cloud
- Standardisation across multiple properties and brands
- One global partner for simplified management
For Hotel Brands and Operators
We continue to work directly with leading hotel brands worldwide, supporting both managed and franchised estates.
- Brand-approved, hospitality-specific technology
- Seamless integration with PMS, POS and hotel systems
- Proven reliability and global scalability
- Dedicated hospitality expertise
Delivered Your Way:
Direct or Through Partners
Hoteliers can access 14IP solutions in two ways:
Direct Engagement
Our specialist hospitality team continues to work directly with:
- Global hotel brands
- Ownership groups
- Management companies
- Large multi-property operators
Partner Channel
Hotels can also procure 14IP solutions through our expanding partner network, providing:
- Local expertise and support
- Flexible procurement options
- Scalable deployment across regions
Hospitality Hardware Designed for Modern Hotels
Reliable, easy-to-manage hardware is essential to delivering a seamless guest and staff experience.
Guest Room & Staff Devices
Our portfolio includes a wide range of hotel-ready devices, including:
- IP phones for guest rooms and staff areas
- Custom-branded guest room telephones
- Mobile softphone applications for operational teams
Connectivity & Infrastructure
Support legacy systems, maintain business continuity and simplify migrations with specialist gateway solutions.
- Analog VoIP gateways
- Digital VoIP gateways
- VoIP failover gateways
- POTS replacement solutions
TRUSTED BY LEADING HOTELIERS AND HOTEL BRANDS WORLDWIDE
The Latest From 14IP
Stay Up to Date with the Latest News, Blogs, and Events
BLOGS
Updates, Trends, and Hot Topics
Enjoy engaging articles on industry hot topics, trends, and essential updates written by the telecom experts at 14IP.
PRESS RELEASES
Latest News and Insights
Discover the latest information on new products, product enhancements, partnerships and other news from 14IP.
Discover More About 14IP
From its early beginnings to today, 14IP has continued to evolve. Discover the story and experience behind our approach to communications.
Request a Quote
Just provide some basic information about your communications needs, and one of our representatives will contact you regarding your request.
