Following are release details for EPlatform.

26.4b – 2026-10-27

• Firewall : Updates system_manage_acl to clear rules properly when IP Filter Mode set to “none”

• XML Directory (Aastra) : Fixes issue with system directory loading under certain circumstances

26.4a – 2026-10-22

• Firewall : Implements updated iptables template and system_manage_acl updates, fixes incorrect chain names

• Firewall : Updates fail2ban asterisk scripts

26.3a – 2026-09-04

• Admin : Edit voip trunks no longer shows SIP password.

26.2a – 2026-04-02

• Admin : Improves logging for login and license actions.

• Portal : Fixes comma separated email list parsing issue.

• Portal : Allow upload of ulaw recordings for greetings.

• Queue Analytics : Call playback link display sometimes not displaying.

• Admin : Fixes queue status screen issues.

26.1b – 2026-01-06

• Queue Analytics : Addresses issues running report in annual mode.

• Smart BLFs : Corrects XML special character handling.

26.1a – 2026-01-02

• License Activation : Fixes version compatibility issue.

• Calling : Changes outbound ring behavior to pass through session progress audio.

• Recording Playback : Addresses key inconsistency issue with transferred call recordings.

25.4b – 2025-11-25

• Queue Analytics : Addresses recording playback icon missing issue

• Edit ACD : Enhanced error handling for agent retry pause, invalid values

• CDR Export : Adds disposition column

• Call Handling : Enhanced behavior for 606 response code call failures

25.4a – 2025-10-07

• STUN Server : Updated settings.

• Queue Analytics Report : Export report improves handling for bad date ranges.

• Call Recording Handler : Improves behavior with AWS Storage exceptions.

• Admin : Home menu efficiency improvements.

25.3b – 2025-09-13

• User Storage Report : Performance improvements.

• Team Panel : Improved efficiency for login/logout UI operations.

• Events Engine : Logging improvements.

25.3a – 2025-09-08

• Edit Devices : Cloning devices, adds a MAC address duplicate check + warning.

• Digium D-Series Phones / Quick Dial contact causes blank when duplicate of contact appears in another assigned directory fixed.

• Parking Lots : Issue saving new parking lots addressed.

• Fax Receiver : Improved logging for debugging issues with file handling tools.

• Edit Extensions : Improved device refresh logic when changes occur.

• Queue Reporting : Some login events had been missing due to apostrophe issues.

• User Portal : Call history queries improved to produce better matched results and respond more rapidly.

• Admin : Fax detection disable / enable feature toggle was not working consistently.

• Import Devices : Some required fields for the device importer were not identified in documentation or error messages.

• Additional logging for dynamic device provisioning handler.

• Improved log rotations.

25.2b – 2025-04-30

• Two-Factor Auth : Addresses issue where users can disable 2FA even though ‘Require’ is set to on.

• Two-Factor Auth : Modifies authenticator app label to be more generic (was ‘Google Authenticator’)

• Queue Analytics Report : Improvements to address accuracy with report when selecting certain months

• Edit IVR : Removed inappropriate numeric filter from a description field

• Edit ACD / Queue Analytics Report : Fixes display name issue with agents using remote numbers.

• Queue Analytics Report : Fixes issues with subquery performance and outcome accuracy

• Edit ACD : Addresses issue saving ACD dialout options when callback is present

• Queue Analytics Report : Address issue with apostrophe in certain fields

• D-Phone Provisioning : Fixes issue with expansion module

• XML Directory : Addresses issue with Aastra phones

24.4b – 2024-11-20

• Admin : Music on Hold : Improved detection when file extension incorrect for the underlying media.

• Realtime Engine : Addresses math issue with queue’s ‘Completed’ total under one circumstance.

24.4a – 2024-11-13

• Admin : Voicemail Settings : Fixes password strength issue when "strength checking" set to "no".

• Admin : Edit ACD : Improved description for "agent retry" description.

• User Portal : Two factor login can no longer be set to "none" by users when the admin has set mandatory methods.

• Log Rotation : Includes improved script to handle /var/log/epbx file rotations.

• CDR Processor : Improved handling of callback segments, improved "interactive" options and experience.

• Admin : Edit Extension : Expanded the range of characters permitted in name fields to include more types of characters.

• Admin : Main Menu : Removed unused items.

• Recording Playback : Fixes content header issue which was forcing download under certain circumstances.

• Dynamic Agent Logins : Addresses issue with mixed dynamic/static membership login problems using handsets dialing 111+extension to log in.

24.3g – 2024-09-23

• Queue Analytics Report : Fixes for hold time calculations for certain combinations of call events.

• Queue Analytics Report : Improved timeout handling for report subcomponent which occasionally resulted in a loading screen.

• VoIP Trunks : Special handling added for MS Teams DTMF transfer support.

• Queue Analytics Report : Improved performance and output of "Agent Detail" when run as a scheduled report.

24.3f – 2024-09-02

• Recording Handler : Improved handling for ".wav" extension variances.

• Queue Analytics Report : Fixes for timestamps which are inaccurate for call events vs. agent login/logout events affecting stats.

• Edit ACD : Fixes for periodic announcement sound/frequency feature toggle handling.

24.3e – 2024-08-23

• Team Panel : Resolved visual bug where callers transferred by agents were not clearing from their active calls.

• Aastra Phone : XML Directory render issue addressed.

• Queue Analytics Report : Handling of callback in queue dialout segments improved.

• Queue Analytics / CDR Reports : Data limits adjustments.

• Admin / Queue Monitor : Resolves visual bug.

• Admin / Edit ACD : Save issue with dialout options resolved.

24.3d – 2024-07-27

• Team Panel : Resolved visual bug where callers transferred by agents were not clearing from their active calls.

• Manage Extensions : Bulk changes upload CSV crash issue resolved.

• Queues : Resolved "ring in use" issues with callbacks in queue.

• Voicemail : Fixed situation where delete=yes was causing non-delivery in certain configurations.

• Voicemail : Password strength enforcement script improvements.

• Housekeeping : Improved temporary file purging for sound playbacks.

24.3c – 2024-05-29

• Firewall Controls : App Filtering behavior fixes for Allow Specified mode.

• Queue : Ring in use behavior improvements.

• Device Manager : Edit device mode change disabled to prevent lost mac addresses for hotdesk stations.

• Overall : Improved filtering of special characters in display names.

• User Portal : Web Phone : Resolved issue with transfer buttons inconsistently appearing in certain situations.

24.3b – 2024-05-04

• Voicemail Transcription : System updates.

• Fax Recipients : Now hidden from directory by default.

• User Portal : Layout with voicemail widget improved.

• User Portal : Improved handling / messages for users who have blocked media permission.

• Firewall Controls : Fixed bug with App Filtering save.

• CDR : Improved lookup logic for uniqueid.

24.2a – 2024-04-16

• CDR Processor : Performance improvements for larger systems

• Team Panel: Bugfix for abandoned call counts

• Dialplan : Enhancements for IVR option tracking and other CDR event detail

• ACD : Ringinuse behavior improvements to prevent transferred calls from affecting status of agents

• Admin : Call recording granularity labels fixed to resolve ambiguity, logic made consistent

• Admin / CDR : Resolved issue with missing WAV file extensions causing playback icon to be missing.

• Admin / Email Templates : Underscores now allowed in all fields

• Queue Analytics Report : Improved handling for invalid agent lookups

• Admin / Parking Lots : Resolved cosmetic issue displaying parking slots

• Core : Fax detection now unsupported due to stability issues with required drivers, override option added for systems which choose to continue to use the feature. 

24.1d – 2024-03-07

• Admin : Extension suggestion autocomplete issue resolved

• User Portal : Reliability issue with system directory widget on some systems resolved

• Queue Analytics Report : Agent name fixed when using external numbers

• User Portal : Forgot password email issue corrected

• Admin / Monitoring Activity Report : Performance improvements

• Admin / VoIP Trunks : Fixed saving issues

• IP Phone Directories : Fixes for PHP8 for Yealink and Sangoma phones

• Admin / Manage Extensions : Fixes for CVS import/export

23.4c – 2023-12-31

• All UIs: ClearlyIP logos / styling

• Stability and performance improvements

23.4b – 2023-11-05

• Team Panel : Agent widget search feature added + performance improvement.

• User Portal : Queue analytics reports enhanacments, export

• User Portal : Queue analytics report scheduling option added

• Admin : CDR search logic enhancements

• CDR : Call recording events tracking added

• User Portal : Agent login permissions restriction options added

• User Portal : Agent history lookup bug fixed for agents without login history

23.4a – 2023-10-09

• Admin : Scheduled reports processing improvements, added cdr

• ACD : SLA alarm for max callers in queue added

• Admin : Firewall Module : Added missing country

23.3e – 2023-09-21

• Admin : Monitoring Activity Report improvements

• Admin : Scheduled Reports performance enhancement / error email handling

• User Portal : Queue Analytics report visual / performance improvements

• Admin : Edit IVR menus / special character handling bugfix for non-voice destinations

• Admin : Manage Timeschedules : Bugfix for deleted item resequence issue

23.3d – 2023-09-08

• Admin : Device Template : Button bugfix

• User Portal : Web softphone ringer preference override feature improvement

• User Portal : Bugfix for personal directory loading issue

• Admin : Fax Recipients : UI mandatory field enforcement bugfix

• User Portal : Queue Analytics historical agent logic improvements

23.3c – 2023-08-09

• Admin : Caller ID localication feature improvements

• Admin : Internal extension reference link improvements

• Team Panels : Functional improvement for queue holding data

23.3b – 2023-08-02

• Team Panels : Bug fixes / efficiencies

• Admin : Codec personalization bug fix

23.3a – 2023-07-26

• Core Engine : System health management

• Core Engine : Cache options added / performance enhancements

• Team Panel : UI bugfixes for scrolling

• Edit Extension : Bug fix related to name changes on agents signed into queues

• Voicemail : Housekeeping improvements for deleted folders

• Extensions / General Settings : Codec personalization options

23.2b – 2023-05-12

• Admin : Extension status report

• Admin : General Settings / Software restart/reload controls

• Voicemail : Enhanced transcriptions / AI categorization

• ACD : Agent auto-logout ALL queues option added

23.2a – 2023-04-11

• Core Engine : Caching improvements

• ACD : Agent auto-logout

• ACD : Callback timeout / email summary feature added

• Admin UI : Several icon fixes, widget improvements

• Portal : Call timer efficiency improvements

• Team Panels : Reduced refreshes for config changes

23.1c – 2023-02-12

• ACD : Added dial-out option menu manager

• Queue Analytics : Scheduled report fixes

• Find-Me / Follow-Me : Call routing improvements

23.1b – 2023-01-19

• CDR Processor : Enchanced event details on several call scenarios

• Device Handling : Enhanced support for ALGO and other manufacturer paging adapters

• User Portal : Bugfix related to preference overrides for supervisors

23.1a – 2023-01-10

• Team Panel / Queue Analytics – Chart Graphics Improvements

• Team Panel : Improvements with themes

• Web Phone : Addressed rare transfer sequence issue involving older phones

• CDR Report : Enhancements

• Queue Analytics Report : Bug Fixes

22.4b – 2022-12-20

• Call Detail Records : Upgraded Event Engine, UI Reports, Call Details

• Event / Socket Engine : Performance / Structure Improvements

• Queue Analytics Report : Upgraded Logic / Improved Graphs / Exports / Agent Details

• CallerID Localization : Feature for target-proximity CID auto-selection based on campaigns.

• Trunks : CPS Limit Options

22.4a – 2022-11-22

• Queue External Agents : Hybrid Agent+External / External Numbers

• Queue Agents History : Historical queue associations. Includes data migration tool.

• Queue Analytics Report : Performance / Quality Enhancements

• Team Panels : Performance Improvements / Reload Reduction

• User Portal : External Agent Integration / Performance Enhancements

• Call Park : Timeout Destination Bugix

• Find-Me/Follow-Me : Suppress Press-1 for system extensions within FMFM target list

• Device Refresh Engine : Performance / Reliability Improvements

• CDR Processor : Fix API/Portal Generated Call Processing Issue

• Team Panel / User Portal : Unavailable Agent Detection / Filtration

• Queue Agent Alarms : Visual / Audio / Email Alers for Minimum Queue Agent Threshholds

• User Portal : Enhanced Password Lockout User Experience

22.3e – 2022-09-28

• User Portal : Call history table bugfix

• Team Panel : Call timer w/multicast paging bugfix

22.3d – 2022-09-26

• Admin : Call recording playback performance improvements

22.3c – 2022-09-24

• Team Panel / User Portal : Memory Performance Enhancements

• Queue Analytics Report : Bug Fix

• Call Recording Handler : Performance Improvements

22.3b – 2022-09-01

• Music on Hold : Updated music library, defaults to random playback.

• Call Transcription : Searchable by keywords in CDR.

22.3a – 2022-08-31

• Platform : Support for Spanish + French server (sounds) languages.

• User Portal : French language support added.

• Web Phone : Context customization bug fix.

• User Portal : 2FA Email Login support added.

• Admin : Recording playback log added.

• Digium D70 : Smartblf bug fix for contact handling.

• Admin : Edit Extension : Added force portal password reset option.

• Admin : Music on Hold folder options added.

22.2d – 2022-06-10

• Team Panel Admin : Improved queue selection handling.

• System : Better feedback for agents who make mistakes logging into queues.

• Device Refresh Engine : Performance improvements and upgraded SQL connection handler.

• Manage Devices : Improved device refresh and advanced editing handling.

22.2c – 2022-04-28

• Firewall Module – Performance enhancement / fail2ban Integration

• User Portal : Label Typo / Validation enhancement

• Team Panrl : Updated login/logout handling for agent tooltip

22.2b – 2022-04-13

• Queue call waiting granularity improvement

• Bulk import / export bug fix

• User Portal : Made delete voicemail after emailing consisitent with other workflows

22.2a – 2022-04-01

• Team Panel bug fix for agent summary.

• Admin UI extensions bulk uploader bug fix.

• Admin UI find-me follow-me improved filtering for non-numeric characters.

22.1g – 2022-03-24

• Device status report performance improvements.

• Call recording bug in certain situations fixed.

22.1f – 2022-03-17

• Device Status Report logging enhancement.

• Queue Agents device minder configuration enhancement.

• Enhanced E911 email notification SMTP logging.

22.1e – 2022-03-03

• E911 Email Logging Enhancement

• User Portal : Personal directory bug fix

22.1d – 2022-02-24

• Bug fixes for call recording handling on long calls, personal directory items, and scheduled reporting.

22.1c – 2022-02-10

• Added support for Yealink Expansion Modules

• Autocomplete extension enhancement for Admin UI entry

• Bulk upload bug fix

22.1b – 2022-01-25

• Enhanced Queue Analytics Report / Hourly Drill-down

• CDR processing bugfixes / enhancements

22.1a – 2022-01-06

• Server Activation : Route pattern fix, Secure Meet bundle improvement.

21.4c – 2021-12-22

• Edit Extension : Reset Feature bug fixes

• Trunks : Added call connect announcement feature to assist regulatory compliance

21.4b – 2021-12-02

• Queue Analytics Report : Bug fix re: Ring No Answer data points

21.4a – 2021-11-23

• Admin : Scheduled Reports (Queue Analytics, Device Status)

• User Portal : Personal directory item sequencing bug fix

• Admin : Disable intercom default change for extensions

• Admin : Voicemail attachment option added.

21.3c – 2021-10-18

• Team Panel : Agent sort feature enhancements

• User Portal : Enhanced Queue Analytics report features

• User Portal : Extension settings enhancements / reorganization

21.3b – 2021-10-06

• Team Panel : Reliability / timer enhancements

• Admin UI: Multicast Paging Save Bugfix

• Team Panel : Added Legend

• Queue Analytics Report : Agent-level call details, improved exporter

• Device Template : New devices, paramater updates

• Presence Activity Tracking : Logging for agent status changes for reporting break/away/dnd etc. time.

21.3a – 2021-07-26

• Edit Extensions : Alternate email for portal password recovery added.

• Edit Extensions : Reset to default for extension reuse feature added.

• User Portal : Voicemail widget performance improvements.

21.2e – 2021-07-19

• Device Status Report : Improved performance and WebRTC endpoint data integration.

• Devices : CSV import bugfix for hotdesk stations.

• User Portal : FMFM save button logic improvement.

21.2d – 2021-06-23

• Fax Receiver : Updated email logger and receive log issue corrected.

• DID Assignments : Added support for international DIDs

• Carrier Services Module : Added UI Modules / Functionality

• User Portal : Realtime Agent Login/Logout Event Handling

21.2c – 2021-06-11

• User Portal : Queue agent real-time filtering

• User Portal : Slimmer navbars

• Admin : Device status report enhanced to include WebRTC endpoints

• User Portal : Hidden and alternate internal directory entry bug fixes

• User Portal : Voicemail widget performance improvements

21.2b – 2021-05-04

• Corrected IVR actions email sender logging issue.

• Enhanced panel server backend functionality.

• CDR Processor updated to exclude non-answered queue participants.

• Call group / pickup group logic fix in Edit Extension.

21.2a – 2021-04-26

• User Portal : FMFM multiple destination bug fix.

• Directory Entries : Deleted device bug fix.

21.1k – 2021-04-21

• Enhanced e-mail activity logging.

• Zabbix HTTPS iframe issue fixed.

• User Portal : Softphone dialpad star/pound dialing issues fixed.

21.1j – 2021-04-15

• Fax Receiver : Added g711 fallback, enabled email activity logging.

• Parking slot line key prefixes added

21.1h – 2021-03-23

• D70 Sidecar Sequence Fix

• Yealink Hotdesk Logged Out Label Fix

• Web Softphone: Double attended transfer bug fix

21.1f – 2021-03-03

• Updated Secure Meeting Module (compatible with publicly available EPlatform Secure Meet apps)

• Server activator improvements

21.1d – 2021-02-09

• Team Panels : Added new SLA / Queue Information Features

21.1c – 2021-02-03

• User Portal Softphone: Allow * dialing for feature code access.

• Team Panels: Live event refresh handling improvements.

• User Portal: Presence status drop-down bug fix

• User Portal: Voicemail module performance and sort improvements.

• User Portal Softphone: Attended transfer cancel/retry bug fix.

21.1b – 2021-01-28

• User Portal : Multi-language support added

• User Portal : Spanish language translation added

• Yealink XML directory bugfix

21.1a – 2021-01-19

• ACD Service Level Alarms for User Portal

• Customizable User Status Call Routing

• User Portal : Supervisor Queue Analytics

• User Portal : Live Queue Calls Filtering Feature

• Extension level user portal overrides to enable/disable features.

• ACD: External agents bugfixes

• Extension pickup group configuration option added.

20.4j – 2020-11-20

• Live Queue Panel/Portal Data Enhancements

• Improve DID/IVR UI performance for systems with more than 1000 DIDs/IVRs.

• Added Extension SIP feature toggle for non-voice extensions.

• Softphone feature enhancements

20.4a – 2020-10-19

• User Portal : Web Softphone (NEW)

20.3 – 2020-10-06

• Bug fixes for User Portal Find-Me/Follow-Me Save

20.2z – 2020-09-28

• Fixed user portal forgot password bug when password complexity disabled.

• Improved API backend layout.

20.2w – 2020-09-08

• Added phone template support for Mitel/Aastra handsets.

20.2u – 2020-08-25

• Team Panels : Drag/drop to queue handling added.

• Web Meetings : Added auto-status for system participants.

• User Portal : Added capability to upload greetings.

20.2f – 2020-07-21

• Enhanced recording transcription for conference calls.

20.2e – 2020-07-14

• Added support for SSL via LetsEncrypt

• Conference Bridge Recording and Transcription enhancements

• Added Call transcript download to User Portal Call History

20.2d – 2020-06-30

• Improved packaging for machine automation.

• Improved screen pop variable handling for user-created variables.

20.2b – 2020-06-22

• IVR Action Builder : Enhanced IVR application logic, extendable.

• Sound Recording Extensions – Set password on extension to allow remote recording replacement.

• cfg_IndexFocus – Global parameter, allows hostname URL to focus on /portal or /admin.

20.2a – 2020-06-10

• User Portal v2 Released

• User Portal v2 – Voicemail Module

• User Portal v2 – Real-Time Call Handling

• User Portal v2 – Agent Screen Pops

• User Portal v2 – Meetings

• Web Meetings – Secure Screen Share / Video Meetings

• Team Panels – External agents improvements

20.0g – 2020-03-23

• Various bug fixes

20.0d – 2020-02-19

• Improved config handling for misc. manufacturer devices.

• Fixed agent link removal issue on extension removal.

19.4j – 2020-02-04

• Bulk import/export bug fixes.

20.0b – 2020-01-21

• Refresh Edit Devices – Improved functionality

• Time Route / IVR – Better extension validation

• Bulk upload improvement for devices/extensions

20.0a – 2019-12-20

• v20.x branch created for new features

• Hotdesking *11 feature implemented

19.4i – 2019-12-20

• Bug fixes in recorded sounds by phone

• Added recording append feature to callback in queue callbacks

• Edit VoIP Trunks – Added Outbound Auth feature

• User Portal – Added ring time override feature

19.4h – 2019-12-06

• E911 Feature Enhancements (Auto-dial notify, e-mail)

19.4g – 2019-12-04

• Database schema audit tool added.

• Bug fixes

• Polycom device config engine enhancements

• Panel server backend improvements

• Phone logo handling enhancements for Yealink phones

19.4f – 2019-11-27

• Bug fix on Teams / Agent Login/Logout typo.

19.4e – 2019-11-20

• Enhanced Queue Analytics Report

19.4d – 2019-11-18

• Admin UI Bugfixes

• Enhanced Team Panels preferences screen

• Addressed device refresh issue with Yealink phones

• Revised dynamic agent methodology

19.4a – 2019-10-21

• Team Panels – Wallboards for Work Groups and ACD

• Queue Analytics Report – Historical queue reporting

• Bugfixes & UI Improvements

• User Storage Report (Upgrades/Replaces Voicemail Usage Report)

• Enhanced Dynamic Queue Members

19.3b – 2019-07-24

• Firewall Controls / Geo Fencing

• New Connected Calls Realtime Dashboard

• User-Level Admin Permissions / Roles

• Find-Me / Follow-Me Enhancements

• Various UI Enhancements

• Bug Fixes

19.2h – 2019-06-05

• DID importer improvements.

• Enhanced personal directory / device management screens

19.2g – 2019-05-22

• Enhanced Find-Me Follow-Me

• Enhanced Device Management

19.2f – 2019-05-13

• Enhanced Device Contacts Manager

• Clone Contacts Feature

• UI Revisions

19.2e – 2019-04-23

• XML Directory Feature Enhancements

• Intercom Feature Refinement

• UI Updates / Icon Changes

• Error Handling / Validation Improvements

• Bug Fixes

19.2c – 2019-04-10

• Bug Fixes

• Improved device import (MAC address case handling)

• UI Refreshes / High-res logos

19.2b – 2019-04-04

• Admin UI Refreshes

• Bug Fixes

• Improved JS/CSS/Font Efficiency

• Import / Export Updates

19.1n – 2019-03-20

• General bugfixes.

• Admin UI refreshes

• Device handler / importer improvements

19.1m – 2019-03-04

• Unknown MAC address helper for Add New Devices added.

• API functions added.

• UI Refreshes

19.1l – 2019-02-21

• New CDR Module

• Enhanced MOH UI / Player

• Enhanced Manage Sounds

• Admin UI Refreshes

19.1k – 2019-01-21

• Enhanced Polycom Device Support

• Polycom Phones : Parked Calls App

• Extensions : Intercom Permission Feature Added

• Phone Provisioning Engine Updates

• Admin UI Refreshes

• Updated Fax Receiver Engine / E-Mail Templates

18.4i – 2018-12-17

• Dial By Name Directory w/TTS

• API Enhancements

• HTTP Security Enhancement (Apache conf / Cloud Image)

• Admin UI Refreshes

• Nightly Recording Management Updates