Setting the New Standard In

Hospitality Phone Systems

Meet ComXchange: the reliable, adaptable, enduring PBX solution for hoteliers looking to enhance their guests’ experience, ensure their safety, and streamline operations.

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Hardware

Supported PMS

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Best-in-Class Hospitality Solutions

Hospitality Doesn’t Sleep and, in this Industry, Customer Service is Held to the Highest Standards.

While a phone system is no longer a revenue center, it is at the center of your operations. In a demanding and ever-evolving environment, we’re setting the standard for a reliable, adaptable, and enduring communication system that enhances your guests’ experience, ensures their safety, and streamlines operations for you and your team.

Developed for hospitality, ComXchange integrates with all major PMS systems and checks every box, from emergency notifications to wake-up calls to call accounting. Beyond high-quality products, we provide dedicated, personalized support to our customers so they can best serve their guests.

+350,000 ComXchange Guest Rooms

Feature-Rich and an Incredible Value

Compliant with Kari’s Law, RAY BAUM’s Act & Alyssa’s Law

Approved by
Major Brands

ComXchange: Where a Feature-Rich Solution Meets Unparalleled Support

Developed for hospitality, ComXchange integrates with all hotel PMS systems and checks every box, from emergency notifications to wake-up calls to call accounting. Beyond high-quality products, we provide dedicated, personalized support to resellers so they can best serve their hotelier customers.

On-Premise, Hosted or Hybrid Platforms

ComXchange offers value-driven tailor-designed systems in either a hosted solution, on-premise deployment or hybrid platform customized for your unique property needs.

OnFeature-Rich &
Incredible Value

ComXchange checks every box, from emergency notifications and wake-up calls to call accounting for a high-value alternative with hospitality-specific functionality. View Features

Nationwide Network of Resellers

ComXchange is sold exclusively through highly trained resellers offering unparalleled support and industry knowledge.

Specialized Phone Apps

Front desk staff can access guest information and wake-up call settings via phone apps to ensure the guest experience is never compromised.

Hardware-Agnostic

ComXchange is compatible with 14IP’s CIP phones and all other major brands of analog and IP desk phones. It’s built on open standards, providing flexibility and longevity.

PMS Integration

ComXchange uses secure methods to connect with all major property management systems and is capable of dual or multi-brand support.

Trusted by the
Industry’s Most Reputable Hotel Brands

While our company maintains working relationships with a broad range of prominent hotel brands, we fully respect and uphold the intellectual property rights of all hospitality brand owners. All logos, trademarks, and brand names referenced or associated with such entities are the sole and exclusive property of their respective owners. Accordingly, we have intentionally refrained from listing or displaying such proprietary marks herein. Should you require additional information, we welcome you to contact us directly.

Best-in-Class Hospitality-Optimized IP Phones

14IP Phones for Front Desk and Guest Rooms

Optimize management, contain costs and create a memorable stay for your guests with award-winning IP desk phones by 14IP.

Learn More About 14IP Phones

CIP230v2 IP Phones

The CIP230v2 is our most economical model, supporting up to 4 SIP accounts. This phone has a reduced footprint for smaller work areas.

CIP250v2 IP Phones

The CIP250v2 is the perfect general office phone, supporting up to 8 SIP accounts. This is our most popular phone for general office use.

CIP270v2 IP Phones

The CIP270v2 is the most robust of our CIP phones, supporting up to 16 SIP accounts. Perfect for an executive office or a reception desk.

CIP280 IP Phones

The CIP280 is an Android powered smart IP phone with a five-inch touch IPS screen, built-in camera, Bluetooth, and WIFI, supporting up to 16 SIP accounts.

CIP200 Sidecar

The CIP200 offers an additional 2 pages of 20 programmable hard keys, making it a must-have for hospitality receptionists.

Hospitality-Specialized

Phone Apps

ComXchange offers two phone apps to work in connection with or assist in the event of a Property Management System (PMS) failure. Meaning staff will be able to operate and maintain essential tasks from a physical phone set, intended to work as an additional option with a PMS system or as a backup solution.

Guest Management App

The Guest Management app is designed to provide access to guest information. In the absence of a PMS or if the PMS is down, the app allows front desk staff to associate a guest’s name with a room number, set call restrictions and DND, and move guest data to a new room. This app ensures that staff can continue providing a high service level.

ComXchange Guest Wakeup App

The Guest Wakeup app allows staff to manually schedule wakeup calls for guests to ensure they don’t miss important appointments or flights. The Guest Wakeup app will enable hotel staff to schedule wake-up calls to a guest’s room directly from the front desk phone and works as a standalone solution.

Want to learn more about ComXchange?

See a full list of base system features in our brochure.

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Communication System Hardware

14IP offers an array of reliable & cost-effective VoIP Hardware.

24-96 port gateways high density gateways

High Density Analog (FXS) Gateways

Seamlessly support existing analog telephones with 14IP high density FXS gateways. 14IP gateways are cost-effective while still supporting an advanced feature-set. Available in 24, 48, 72 & 96 port densities.

14IP 1U 24/48 Port Modular FXS Gateway
1U rack-mountable chassis with capacity for up to two 24 port RJ21 FXS modules.

14IP 2U 72/96 Port Modular FXS Gateway
2U rack-mountable chassis with capacity for up to four 24 port RJ21 FXS modules.

Call Servers

ComXchange call servers utilize best-in-class hardware and are available in six base configurations:

ComXchange CIP-720-CX (Up to 100 Extensions)

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Single 128GB SSD
4GB DDR4 Memory
Dual Gigabit Network Ports
HDMI Port
USB-A and USB-C Ports

ComXchange CIP-740-CX (Up to 150 Extensions)

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Single 128GB SSD
4GB Memory
Built-in Dual Serial Ports

ComXchange CIP-750-CX (Up to 500 Extensions)

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Single 256GB SSD
8GB Memory
Built-in Dual Serial Ports

ComXchange CIP-760-CX (Up to 750 Extensions)

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Dual 256GB SSD
8GB Memory
Built-in Dual Serial Ports

ComXchange CIP-790-CX (Up to 1,500 Extensions)

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Dual 500GB SSD
32GB Memory
Built-in Dual Serial Ports
Dual Power Supplies

ComXchange CIP-795-CX (Up to 3,000 Extensions)

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Dual 1TB SSD
32GB Memory
Requires USB Cord for 2nd Serial Port
Dual Power Supplies

8 Port Analog VoIP Gateways

The 14IP 8 Port Analog VoIP Gateways are designed as a compact unit with 4, or 8 FXS/FXO ports, 1 WAN port, and 1 PC port (both are 10/100/1000Mbps Ethernet ports), which allows users to apply it as an All-in-One system capable of providing versatile solutions by connecting analog phone, fax and POS machine, IP telephony, and PSTN.

ComXchange Deployment Types

On-Premise

An on-premise ComXchange hospitality phone system is physically installed and maintained on-site at a hotel or lodging establishment. In this setup, the hotel purchases a ComXchange system license and operates the phone system, including the hardware and software, typically stored in a dedicated equipment room within the property and connects via a serial or IP port to a PMS system. ComXchange on-premise systems offer complete control and customization options, making it possible to tailor features and configurations to the hotel’s specific needs.

The ComXchange on-premise system can seamlessly integrate with various hotel Property Management Systems (PMS) via serial or IP port connection, facilitating efficient communication between hotel staff and guests while ensuring compatibility with the hotel’s management and booking systems. This integration enables features like guest check-in/check-out notifications and personalized service requests to enhance the overall guest experience.

It easily integrates with 14IP’s SIP Trunking services or other SIP trunking providers for making and receiving voice calls over the internet. Alternatively, traditional phone lines can be integrated to initiate and receive phone calls over PRI/T1 or analog communication channels. The hybrid approach of connecting both SIP Trunks and traditional phone lines can leverage the benefits of IP technology while maintaining compatibility with legacy phone infrastructure.

Hosted

ComXchange is offered as a hosted hospitality platform, entirely cloud-based and managed by 14IP as your third-party service provider. Hospitality organizations preferring this setup connect to the ComXchange system in a 14IP data center and access the phone services via the Internet, eliminating the need for on-site equipment and reducing maintenance responsibilities. This solution can be packaged with 14IP SIP Trunking or any other carrier of your choice.

A hosted hospitality phone system can offer advantages over an on-premise solution if an organization wants to eliminate the need for significant upfront capital expenditure on hardware and infrastructure, as 14IP takes care of the equipment, connection services, and maintenance. This makes it a cost-effective option for hotels, especially smaller ones with limited budgets. Additionally, the ComXchange hosted system provides scalability, allowing hotels to easily add or remove lines and features as their needs change without the hassle of purchasing and configuring new hardware.

ComXchange hosted offers flexibility for remote management and monitoring, ensuring seamless guest service even when staff is off-site. Regular updates and support ensure that the hotel stays up-to-date with the latest technology and security features without the burden of constant maintenance and upgrades.

Hybrid

The ComXchange hybrid deployment offers the best of both worlds by combining the reliability and control of on-premise with the flexibility and scalability of an entirely cloud-based solution. The hybrid platform includes a local controller hardware solution on the hotel property that maintains the PMS connectivity, stores the guest information, and supports any guest room phone devices. At the same time, the external calls and administrative IP phone devices are connected to the cloud system.

It is an all-in-one platform, ensuring continuous operation even if the internet or cloud system experiences downtime. This resilience is achieved by relying on an on-premise local controller appliance that maintains the guest system and connectivity with the Property Management System (PMS). The hotel’s internal connection is stable with failover infrastructure to maintain phone services with connectivity to either backup traditional line services or the SIP Trunking connection that has the flexibility to connect to the cloud system or the internal guest system-ensuring that calls can still be made and received within the hotel even when connectivity is disrupted.

The hybrid setup provides hotels with the advantages of retaining existing legacy guestroom phones, on-site dependability, and redundancy while also offering remote access and simplified scalability, making it a versatile choice to traditional on-premise and fully hosted alternatives.

ComXchange Base System Features

HOSPITALITY

E-911 Notify
Integrated Call Accounting
IP/RS232 Serial Interface Connectivity
PMS
- Check-In/Check-Out
- Hospitality Phone Apps*
- Populate Names Directory
- Room Changes/Moves
- Room Status With ID
- Single System Multi Flag Support
Wakeup Calls
- Bulk Wakeup Calls
- Customizable Wakeup Call Announcement
- Guest Initiated Wakeup Calls
- Failed Wakeup Call Notify
- PMS Enabled Guest Voicemail
- Wakeup Calls with Snooze
Web Dashboard for Hospitality Features

ATTENDANT CONSOLE*
Phone-Based with Hospitality Apps

Call Transfer
Change Guest Room Calling Restrictions
Configure Guest Language
Enable/Disable Do Not Disturb for Guest
Enable/Disable Time based Routing or Call Flow Controls
Manual Check-In/Check-Out
Record Wake Up Call Announcements
Park/Pickup Calls
Room Moves
Room-to-Room Block
Set/Clear Wakeup Calls

CALL FEATURES

Auto Answer*
Automated Attendant
- “0” Ring Down
- Directory Dial by Name
- Multi-Level Menus
Blacklists -Caller ID Blocking
Call Forward
- CFB Call Forward on Busy
- CFU Call Forward Unavailable

Call Monitoring BLF (Busy Lamp Field)
Call Parking/Call Pickup
Call Pickup/Pickup Groups
Call Queue Prioritization
Call Recording**
Call Recording to External Storage**
Call Snooping
Call Transfer
- Blind
- Supervised
Call Waiting
Caller ID
Caller on Hold
Conference Bridge
Customizable Announcements
Customizable Speed Dials*
Direct Transfer to Voicemail
Directed Call Pickup*
Distinctive Ringing*
Do Not Disturb
Intercom*
Mass Notification
Music on Hold – Streaming**
Music on Transfer
Overhead Paging*/**
Prepend Announcement (Call Features)
Talk Detection
Three-way Conferencing*

CALL ROUTING

ACD (Automatic Call Distribution) Queues
Auto Attendant/IVR (Interactive Voice Response)
Automated Caller Routing
Calendar-Based Call Routing
- Holiday and Office Hours Routing
Find Me/Follow Me
Failover Trunking
HotLine/Ring Down
Ring Groups/Hunt Groups
Time-Based Routing

USER CONTROL PANEL

Call Accounting View/Schedule Reports
Call Forward Controls
Call History and CDR

Call Waiting Controls
Do Not Disturb Control
Follow Me Control
Hotel Dashboard Access
User Setting Control
Voicemail Control
View Contacts
Web RTC Phone

REPORTS & LOGGING

Call Accounting Reports
CDR (Call Detail Records)
Centralized Logging
Extension Status
Resource Usage Graphs
Scheduled Call Accounting Reports
Scheduled Wakeup Call Reports
SMDR (Station Messaging Detail Records)
Web Dashboard Reports
- Emergency Calls Report
- Wakeup Calls Pending Report
- Wakeup Calls Completed Report
- Wakeup Calls Failure Report

CORE SYSTEM

Admin Interface (Web-Based GUI)
Backup and Restore (Automated System Backup, Incremental Restore)
Class of Service
Date and Time Synchronized to Atomic Clock via NTP
Daylight Savings Time Adjustment
Directory
Endpoint Manager
Integrated Voicemail
- Append Message
- Caller ID in Message
- Email Notification/Attachment
- Guest Specific Voicemail
- Message Envelope
- Personal Greeting
- MWI (Message Waiting Indicator)
- Voicemail Blasting
Linux Operating System

Multi-Language Prompts
Multi-Time Zone Support
PBX Failover/Survivability
User and Group Management

SECURITY

Authentication for SIP Extensions
Fail2Ban (Intrusion Detection)
Granular Admin/User Access
Secure Communications SRTP and TLS
Secure Firewall
Secure HTTP Access
VPN (Remote Management)
Weak Password Detection

NETWORK

Analog Support
- FXO Gateway
- FXS Gateway
IP Phone Plug and Play
Remote Office Support**
QoS Support
PRI/T1/E1 Circuits
SIP Trunking

ENDPOINT SUPPORT

Door/Speaker Phones
FXS/FXO Gateways
SIP Phones
SIP Talk Back Speakers
SIP Strobe Lights
Video Phones CODEC SUPPORT
Ulaw, Alaw, GSM, g.722, g.723, g.726, g.729

* Handset dependent
**Additional equipment may be needed
***Add-on Module

CodeX Included at No Extra Cost

CodeX is an emergency alert and response system built into ComXchange, designed to support the unique needs of hotels and hospitality properties.

In the event of an emergency, hotel administrators can activate a CodeX broadcast to specific groups of guest rooms, staff zones, or property locations. A pre-recorded message is sent to the selected rooms or phones, prompting recipients to respond by entering a PIN code indicating one of the following statuses:

Safe
Unsafe
Unreported

As responses are received, CodeX compiles a real-time status list—clearly showing which rooms or zones have responded and their safety status. This information can be critical for first responders and hotel management when making time-sensitive decisions.

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Mobile-Ready with Clearly Anywhere

With the Clearly Anywhere softphone app, CodeX alerts can be sent and responded to from anywhere, using a mobile phone. Whether on or off property, hotel staff can stay connected, informed, and able to respond quickly.

Ideal for:

Emergency evacuations
Medical incidents
Security threats
Staff roll calls

CodeX brings hotel safety protocols into a new era, integrated, mobile, and made for real-time response.

More Ways to Improve and Enhance Hotel Operations

SIP trunking is the best way to handle your business communications, greatly enhancing the functionality of your ComXchange PBX. Benefits of adding SIP trunking to your PBX include:

Cost savings: SIP trunking eliminates the need for traditional phone lines, which can be expensive to maintain. With SIP trunking, you only pay for the channels you need.

Scalability: SIP trunking is highly scalable, meaning you can easily add or remove channels to accommodate your business needs.

Advanced features: SIP trunking comes with a range of advanced features, such as call forwarding, call waiting, and caller ID, which can greatly enhance your business communications.

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Get Software Assurance FREE!
Limited-Time Offer: Get Software Assurance FREE when you bundle ComXchange with SIP Trunking. + Learn More

Clearly Anywhere Mobile is the perfect solution for businesses that require their employees to travel around their properity, but still be reached when needed. Our app seamlessly integrates with ComXchange PBX, allowing you to use your business phone number on any Android or iOS device from any location.

Whether you are in the office, at home, or on the go, Clearly Anywhere Mobile keeps you connected and productive. With features such as call forwarding, call transfer, and voicemail, you can manage your communications with ease and efficiency. With Clearly Anywhere, your office phone is where YOU need to be.

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