Urban Hive Madrid Deploys Cloud Telephony with 14IP’s Evolution Voice
Set to open in the heart of Spain’s capital, Urban Hive Madrid represents the next step in the expansion of the Urban Hive lifestyle hotel brand. Positioned in Madrid’s vibrant city centre, the hotel is designed to blend modern hospitality with a strong connection to its local surroundings.
Urban Hive is known for creating spaces that combine community, comfort, and contemporary design. Across its portfolio, the brand focuses on delivering a “home away from home” experience, where guests can connect with the neighbourhood while enjoying stylish, functional environments.
Urban Hive Madrid brings together premium amenities and thoughtfully designed spaces to meet the expectations of today’s travellers. Located within walking distance of major landmarks such as the Royal Palace and Plaza Mayor, the hotel is ideally positioned for both leisure and business stays.
Delivering a 5 star guest experience requires more than just design and amenities. Behind the scenes, reliable, scalable communications are essential to ensure seamless operations.
Hotels like Urban Hive Madrid must manage:
- High volumes of guest enquiries across multiple channels
- Coordination between departments such as front desk, housekeeping, and maintenance
- Increasing expectations for fast, personalised service
- Multilingual communication with international guests
Legacy telephony systems often struggle to meet these demands, creating inefficiencies and limiting service quality. This is why Urban Hive Madrid has chosen to deploy a cloud-based solution.
To support its operations, Urban Hive Madrid has implemented Evolution Voice, the cloud telephony platform from 14IP.
Evolution Voice is delivering a flexible and scalable communications platform that removes the limitations of traditional PBX systems. With Evolution Voice in place, Urban Hive Madrid can deliver a faster, more responsive guest experience.
By adopting cloud telephony, Urban Hive Madrid is future proofing its communications and ensuring it can adapt to evolving guest expectations and operational demands.
