14IP SIP Trunking and VoIP Services Guide

14IP SIP Trunking connects compatible phone systems and devices to voice services over an internet connection. Services include phone numbers, inbound and outbound calling, messaging, and fax options, managed through the 14IP Portal.

Learn more about this solution on 14ip.com ↗

In this section

Start with account and location setup, then configure your PBX or gateway. This section also covers numbers, porting, faxing, messaging, account administration, and troubleshooting.

Start here

• New Account Creation — Create the account used to manage your services.

• Creating a Location — Create a service location in the portal.

• Trunk Configuration — Find trunk configuration instructions for your PBX or gateway.

• Watch the 14IP SIP Trunking overview video — Watch the SIP Trunking overview video.

Account, services, and numbers

• Account Settings — Manage account-level settings.

• Products and Services — Manage locations, numbers, and service features.

• Number Porting — Find number-porting instructions.

• KYC Requirements — Review account verification requirements.

PBX setup and additional services

• FreePBX & PBXact Automated Setup with Module — Configure FreePBX or PBXact with the trunking module.

• Faxing – and – T38 — Browse faxing and T.38 guidance.

• Messaging Surcharges and Campaigns — Find messaging campaign and surcharge guidance.

• SMS Webhook – Standard — Configure the standard SMS webhook.

Troubleshooting and support

• General SIP Troubleshooting — Start with general SIP troubleshooting.

• Confirming Trunk Registration — Check whether a trunk is registered.

• Common SIP Issues — Investigate common SIP issues.

• Common RTP Issues — Investigate common RTP and audio issues.

• Contacting Support — Find the portal support options.

All articles in this section

Browse the complete article list below, or use the Documentation menu to explore the page hierarchy.

• 3CX

• Account Signup

• Account Tab

• Adtran T1/PRI Gateways

• Agent and Clients

• Asterisk

• Avaya IP Office

• Caller ID Name

• Clearly IP FXS Gateways

• Clearly IP PRI Gateways

• Common RTP Issues

• Common SIP Issues

• ComXchange PBX

• Configuring ClearlyIP Trunks

• Confirming Trunk Registration

• Dialplan to add 1 to all inbound calls

• Digium Gateway

• Dynamic Address Line 2 when calling Emergency Services

• Elastix

• Email to SMS

• Enabling 988 Suicide Prevention Hotline Calling

• Faxing – and – T38

• Features

• Fortinet Fortivoice

• FreePBX & PBXact Automated Setup with Module

• FreePBX & PBXact Manual Setup

• FreePBX and PBXact

• FreeSwitch

• FusionPBX

• General SIP Troubleshooting

• Grandstream Gateways

• Grandstream UCM Series

• Issabel

• KYC Requirements

• Locating ClearlyIP Trunk Details

• Messaging Surcharges and Campaigns

• NEC

• Number Porting Tab

• Product and Services Tab

• Registering Cisco SPA 112 and 122 to FreePBX

• Registering Cisco SPA 2102 and 3102 to FreePBX

• Reject Calls with a specific STIR_SHAKEN Attestation Level

• RESTful API Faxing

• SendFax.to Fax Appliance

• Sending – Outbound – Faxes – from – Email

• Setting up T.38 Cisco SPA 112 and 122

• Setting up T.38 FreePBX or PBXact

• SMS Webhook – Standard

• Support Services Tab

• Switchvox

• T38 Faxing

• Taxes and Gov Fees

• Trunking Portal Store

• Use Your Multifunction Printers to Send and Receive Faxes Without a Traditional Phone Line!

• VitalPBX

• VoIP Trouble Shooting Tools

• Xivea AI CDRs

• Xivea AI Voice Assistants