Confirming Trunk Registration - 14IP

Confirming Trunk Registration

Overview

You can confirm your trunks are registered from either the PBX or from the ClearlyIP Trunking Dashboard.

Confirming Registration from ClearlyIP Dashboard

  1. In a web browser navigate to https://portal.14ip.com/
    If you are not already, Login via link in the top Right

    01_LandingPage_marked

  2. Navigate to Products and Services, Select Locations

    02_LocationsMenu

  3. Click the View Icon under actions for the location you want.

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  4. Scroll Down to the "Registrations", the IP’s listed in the "IP Address" column are the IP’s your PBX is registering from.
    Note: If this shows anything except your PBX’s External IP, then you likely have a NAT issue that needs to be Addressed.
    If the Registration shows expired then you likely have a firewall or other network issue preventing your PBX from communicating with our Trunk servers.

05_LocationRegistrations

Confirming Registration From You FreePBX©’s Admin GUI

  1. Login to the Admin GUI of your FreePBX©

  2. Navigate to Reports –> Asterisk Info

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  3. Select "Registries" from the right hand menu

    11_AsteriskInfoRegistries

  4. Scroll down to "Chan_PJSip Registrations"
    Note: You should see two registrations to 1.xxxxxx.clearlyip.com and 2.xxxxxx.clearlyip.com with the status Registered

12_AsteriskInfoPJSIPRegistrations

Confirming Registration From Your FreePBX©’s Linux CLI

  1. Login to the your PBX’s root user (or user with sudo permissions), via Console or SSH

  2. Run the command: asterisk -rx ‘pjsip show registrations’
    You should see an output similar to above, with two Trunks showing Registered

    13_AsteriskInfoPJSIPRegistrationsCLI