Conference Rooms

A Conference Room is a single extension number that users can dial to talk to each other in a conference call. Once a conference is created it is available as a destination on the phone system that calls can be routed to. Below are some of the common options you may want to use for a conference.

Navigate to Core Configuration > Conferences

• Click on the + Add Conference button

• Conference Number – Enter the extension number to use to dial the conference room

• Conference Name – Enter a name for the conference

• User / Admin Pins – Enter a pin number for a User or an Admin

  • Using an Admin pin allows the leader wait option to be used by identifying the leader/admin

• Join Message – Add a System Recording to play a message before routing the caller to the conference call

• Leader Wait – Wait until the conference leader/admin enters before allowing others into the conference

• Leader Leave – Remove all callers from the conference when the leader/admin leaves the call

• Talker Optimization – will treat those not talking as being muted to help with background noise

• Music on Hold – choose whether to play music on hold when a caller is waiting to enter the conference or has only one caller

  • Music on Hold Class – Choose the Music on hold to use when it is enabled

• Allow Menu – when set to yes an admin or user can press * to mute, unmute, change the volume of the conference, or leave the conference

• Maximum Participants – set a maximum of callers that can be in the conference call