EV Connect Voice and Data Integration for Hotels

EV Connect – Bringing AI to Your Hotel

Connecting Xivea to a hotel telephone system

Request a Quote
WHAT IS EV CONNECT?

If you would like to connect our Xivea AI Hospitality solution to an on-premise telephone system, and it is a hotel or brand requirement to recognise guest name, room number and loyalty status, then you will typically require our Evolution Voice Connect service, known as EV Connect.

How does Xivea work?

Xivea is a cloud-based platform and can be deployed in a number of ways but as it is managing voice calls, it has to be connected to the hotel telephone system. This is because it is receiving internal guest calls from hotel rooms and external calls coming into the hotel and has to be able to transfer those calls, when necessary, to live agents and specific departments within the hotel.

EV Connect provides the voice and data integration between Xivea and an on-premise telephone system, providing room number information and enabling the hosted telephony features needed by Xivea. The following explains how and why.

How does Xivea connect to a hotel telephone system?

14IP Cloud Telephony

The simplest integration by far is with our own Evolution Voice hotel cloud telephony service. The integration is native, so requires nothing at all adding, apart from any 3rd party system integrations you choose to add. Calls are answered, transferred and diverted seamlessly with guest name, room number and loyalty status included for internal calls.

  • No additional telephone lines required
  • Unlimited inbound calls
  • No additional middleware required
  • Jazzware included

Integrating Xivea with an on-premise telephone system

If you have an on-premise telephone system such as a Nortel, Mitel, Avaya, NEC or similar, an Integration Package will most likely be required to connect Xivea to your telephone system.

The Integration Package you will require is determined by:

  1. The make and model of your telephone system.
  2. What telephone lines you are using.
  3. Whether your telephone system is connected to the internet.
  4. Whether you require guest name, room number and loyalty status to be recognised by Xivea for internal calls from a guest room.

Our project management or sales team can guide you through your requirements based on the above information and assist with setting everything up.

Recognising Guest Name, Room Number and Loyalty Status

Requiring EV Connect

If it is a hotel or brand requirement to recognise guest name, room number and loyalty status, then as we mentioned above, you will require our Evolution Voice Connect service (known as EV Connect).

EV Connect provides the voice and data integration between Xivea and your on-premise telephone system, providing room number information and enabling the hosted telephony features needed by Xivea. You will require two EV Connect channels for each Xivea agent, so that calls can be transferred from the telephone system to Xivea and back to a member of staff if necessary.

EV Connect connects Xivea to your telephone system either over the internet for telephone systems with that capability or via a gateway that physically plugs in to your telephone system.

14IP will provide and install the gateway if needed and will work with your telephone system vendor to set this up.

Additional requirements for older telephone systems

Some older telephone systems may require Jazz Connect in order to provide Xivea with guest name, room number and loyalty status from your front of house system.

Naturally the team at 14IP can advise you on all the integration requirements and help you with any changes required on your telephone system or from your telephone system provider.

Alternatively, you can opt for the ConnectPro service.

If it is a hotel or brand requirement to recognise guest name, room number and loyalty status, then as we mentioned above, you will require our Evolution Voice Connect service (known as EV Connect).

EV Connect provides the voice and data integration between Xivea and your on-premise telephone system, providing room number information and enabling the hosted telephony features needed by Xivea. You will require two EV Connect channels for each Xivea agent, so that calls can be transferred from the telephone system to Xivea and back to a member of staff if necessary.

EV Connect connects Xivea to your telephone system either over the internet for telephone systems with that capability or via a gateway that physically plugs in to your telephone system.

14IP will provide and install the gateway if needed and will work with your telephone system vendor to set this up.

Some older telephone systems may require Jazz Connect in order to provide Xivea with guest name, room number and loyalty status from your front of house system.

Naturally the team at 14IP can advise you on all the integration requirements and help you with any changes required on your telephone system or from your telephone system provider.

Alternatively, you can opt for the EV Connect Pro service.

Resources

Download your guide to Integrating Xivea with your telephone system

This guide talks you through the various options available when it comes to integrating Xivea into your hotel Telephone System or PBX and the information that 14IP needs to help you get started with AI.

Download

Futureproof  your hotel telephony

Don't leave the future of your hotel communications to chance - move to the leading hotel cloud telephony solution from 14IP.