AI-powered, human-like virtual assistant for hotels
XIVEA Hospitality
Xivea Hospitality AI

Meet Xivea™ (formerly EVA), your Hospitality AI Solution

Xivea AI Hospitality (pronounced Zee-va) is your 24×7 AI Virtual Assistant, replacing outdated IVRs with a faster, more natural way to handle guest calls.

Xivea understands real speech, answers common questions, sends texts with directions or links, and intelligently routes callers to the right internal destination, just like a trained receptionist.

INTRODUCING XIVEA AI HOSPITALITY

Here at 14IP, we are revolutionising the hospitality industry with cutting-edge artificial intelligence technology designed to enhance guest experiences and streamline hotel operations. Say goodbye to long wait times and frustrating phone calls to the front desk - with Xivea AI Hospitality, everything guests need is just a conversation away.

Xivea isn’t just another chatbot. It’s a comprehensive human-like virtual assistant powered by advanced AI algorithms that understand natural language, anticipate guest needs and provide personalised assistance 24/7/365.

Unlike traditional voice bots, Xivea is guest led, meaning guests can ask Xivea anything they like rather than be led by the bot telling them what they can ask. Guests can talk to Xivea like a live agent, making multiple requests at a time like ‘two towels and some toothpaste’ or ‘a table for my wife and I on Tuesday at 19:30’ and Xivea can understand and respond accordingly.

Hear Xivea in Action

Core Features

Available 24/7/365

Xivea AI Hospitality is available day and night, answering guest calls quickly and professionally. Xivea doesn’t need holidays, get sick or leave to work elsewhere.

Multi-lingual

Xivea is available in 26 different languages including English, French, Spanish, German, Italian and can offer guests a choice upon answering.

SMS and Webchat

Xivea can send information to guests via SMS such as directions and web links, and manage web chat interactions.

Gathers Feedback

Xivea can ask for guest feedback at the end of the call to gather essential marketing information to drive guest loyalty.

Room Service Ordering

Guests can place orders for room service directly through Xivea or book restaurants, when integrated with SevenRooms, OpenTable or similar booking platforms.

Concierge Services

From restaurant reservations to transportation arrangements, Xivea can assist guests with planning their itinerary and exploring.

Check-in/Check-out

Xivea streamlines the check-in and check-out process, allowing guests to complete necessary procedures quickly and efficiently.

API Integrations

Integrates with leading solutions like HotSOS, Sevenroom, Opentable, GXP and more.

Here’s why leading hotel brands have approved Xivea for their hotels

1

Reduces Front Desk Calls by up to 75%

With human-like interactions our AI-powered virtual assistant Xivea handles common guest enquiries, such as room service and housekeeping requests, reservation modifications and local recommendations, significantly reducing the burden on your front desk staff.
2

Instant Assistance

Guests can quickly access Xivea anytime, anywhere, via voice commands or text messaging. Whether they’re in their room, lounging by the pool or exploring the city, help is just a call away and information can be shared via SMS, such as links to maps.
3

Personalised Recommendations

Xivea leverages generative AI and machine learning to understand guest preferences and behaviour, offering personalised recommendations for dining, activities and amenities tailored to each hotel.
4

Seamless Integration

Xivea seamlessly integrates with your existing hotel management systems, including property management software (PMS), booking engines and customer relationship management (CRM) platforms, ensuring smooth operation and data synchronisation.
5

Enhanced Guest Satisfaction

By providing instant assistance and personalised experiences, Xivea enhances guest satisfaction and loyalty, leading to positive reviews, repeat bookings and increased revenue.
Resources

Download our buyers guide to hotel AI solutions

Our buyer’s guide provides an overview of key considerations and steps to follow when choosing an AI IVR solution for your hotel and highlights some of the many benefits of adopting a proven AI solution in your hotel.

Download

XIVEA FAQ’s

What happens if Xivea can’t understand a question?

In the event Xivea cannot recognise a caller’s request, the agent will transfer the call to the designated property contact to help you. For recurring unresolved queries, the property team will be able to review these in the dashboard so Xivea will learn and know for next time. We are constantly helping Xivea learn and improve so we are always reducing the pressure on staff. 

What is the process of getting Xivea live?

Xivea’s implementation generally takes about 8 weeks from start to finish, encompassing setup, training, and integration with your existing systems. 14IP’s project management team guides you through each stage, whether you’re integrating with Evolution Voice cloud telephony or configuring EV Connect/ConnectPro for on-premise setups. 

Can guests still speak to a real person?

Yes, if Xivea cannot resolve a query, it will seamlessly transfer the call to a live agent. 

How is Xivea Hospitality AI priced?

Xivea Hospitality AI is priced per agent per month and depends on hotel size. Speak to a member of our sales team to get a quote for your hotel. 

How many Xivea agents do I need?

The number of Xivea agents depends on your call volumes and size of your hotel. Speak to a member of our sales team to see how many agents we recommend for your hotel. 

What does Xivea sound like?

Xivea agents are custom built and are available in multiple languages including English, French, Spanish, German & Italian. Xivea is also available in different styles of voices. 

Will Xivea work over my existing PBX?

Yes, Xivea can be integrated with most existing on-premise PBX systems. For full functionality like capturing guest name, room number, and loyalty status, you’ll likely need EV Connect (with two channels per EVA agent) or ConnectPro, depending on your infrastructure. 

What hardware will be installed if I have Xivea?

Xivea often connects directly into your existing phone system without any extra equipment. If your system is a bit older, we may add a small device that will help Xivea direct call traffic. Our team can work with your PBX to ensure the best integration.

What integrations are available with Xivea?

Xivea integrates with leading solutions like HotSOS, SevenRooms, OpenTable, Alice, GXP & more. 

Does Xivea have a cloud dashboard?

Yes, Xivea includes a cloud dashboard that delivers real-time analytics, tracking answered/unanswered calls, abandoned calls, agent activity and more. You can access data on call handling, including volumes, response outcomes, abandoned calls, and agent usage. The dashboard supports analysis by timeframe or individual properties in group deployments. 

What support will I have from 14IP after I go live with Xivea Hospitality AI?

Post launch, 14IP offers technical support via the service teams or support email. We also have AI technicians in the UK & US who can handle support tickets.  

You will also have access to regular sessions with our Customer Success and Account Management teams to ensure Xivea is running smoothly and as you expected. 

What PBXs are compatible with Xivea?

Xivea can be connected to most on-premise systems, including Nortel, Mitel, Avaya, NEC etc. Support provided via EV Connect or ConnectPro integrations. 

Get started with Hotel AI  today!

Contact us today to learn more about how Xivea can benefit your property and schedule a demo. Join the ranks of leading hotels worldwide that are embracing AI technology to exceed guest expectations and stay ahead in the competitive hospitality industry.