User Connector For Microsoft Teams

Overview

Feature introduced February 1, 2023.

The User Connector for Microsoft Teams allows the native Microsoft Teams Calls app to function as a full client in Clearly Cloud. Users can make or receive calls and answer voicemail without leaving the Microsoft Teams interface. The client supports all features offered by the Clearly Cloud PBX, including calling queues. Within an enterprise, some users can use the Adapter, others can use the LITE adapter, and others can use standard 14IP clients that operate in all environments.

Before provisioning the CIP App PBX and adding users, the enterprise must be configured for Direct Routing. See CIP Teams Connector for details.

Configure PBX Settings

After Direct Routing is established, select PBX from the sidebar, then click Add PBX in the upper-right corner. 14IP will be available in the drop-down. Complete the settings as shown below:

Adding Users

Navigate to the Users tab and click Add User in the upper-right corner. The users listed are Microsoft Teams users; click Add User to make them PBX users.

Complete the remaining fields on the user configuration page: PBX Location, Voice Route, Teams User, SIP User, Phone Number, SIP Authentication ID, and SIP Password.

After successful registration, the user appears on the Dashboard, as shown below. When both PBX and Teams registration are complete, the icons change to green check marks, and a timestamp for the most recent PBX registration appears.

Sign Into Teams