Manage announcements from Call Panel

By default, users do not have permission to view Announcements used in your IVRs and other places on the Phone System.
These announcements are controlled from the Client UI, but you can add a permission to Users to let users re-record and manage these announcements from within Call Panel.
The permissions are already created on your system by default to let users view and manage Announcements, but the permissions are not added to any Users or Permission Groups by default.
The two permissions that are created are:
- announcements_read – Allows users to listen to all announcements but not change them.
- announcements_write – Allows users to change all announcements.
To add this permission to either a Permission Group, as documented here, or to a User as an override of the Permission Group, as documented here.

Manage Other Users Voicemail Messages

By default, users have permission to manage their own Voicemail Messages. You can also grant a user permissions to manage other users’ Voicemail Messages from Call Panel.
We first need to create the read or write permissions for which Voicemail Boxes you want other users to be able to manage. Navigate to the Permissions Module from the Client UI.
- In our example, we are going to set up permissions to let other users modify Voicemail Messages for Extension 5000, our Sales Voicemail Box.
Click the Add Permission button at the top.
We will fill in the following options:
- Permission Name – Voicemails-Sales
- Permission Module – Voicemails
- Permission Rule – write_for. See this wiki for an explanation of read/write/read_for and write_for logic.
- Value – Pick which user this is for.
Now that we have created the permission, we need to add this permission to either a Permission Group, as documented here, or to a User as an override of the Permission Group, as documented here.

By default, users have permission to manage their own Voicemail Settings and Greetings. You can also grant a user permissions to manage other users’ Voicemail Boxes (Settings) from Call Panel.
We first need to create the read or write permissions for which Voicemail Boxes you want other users to be able to manage. Navigate to the Permissions Module from the Client UI.
- In our example, we are going to set up permissions to let other users modify Voicemail Settings for Extension 5000, our Sales Voicemail Box.
Click the Add Permission button at the top.
We will fill in the following options:
- Permission Name – Voicemail Boxes-Sales
- Permission Module – Voicemail_boxes
- Permission Rule – write_for. See this wiki for an explanation of read/write/read_for and write_for logic.
- Value – Pick which user this is for.
Now that we have created the permission, we need to add this permission to either a Permission Group, as documented here, or to a User as an override of the Permission Group, as documented here.

By default, users have permission to manage their own settings. You can also grant a user permissions to manage other users’ Settings. The list of settings that you can grant other users to manage in call panel is:
- Call Waiting
- Do Not Disturb
- Follow Me
- Call Forward
- Intercom
We first need to create the read or write permissions for which user settings you want other users to be able to manage. Navigate to the Permissions Module from the Client UI.
- In our example, we are going to set up permissions to let other users modify Follow Me settings for Extension 5000.
Click the Add Permission button at the top.
We will fill in the following options:
- Permission Name – Follow Me-5000
- Permission Module – follow_me
- Permission Rule – write_for. See this wiki for an explanation of read/write/read_for and write_for logic.
- Value – Pick which user this is for.
Now that we have created the permission, we need to add this permission to either a Permission Group, as documented here, or to a User as an override of the Permission Group, as documented here.