Evolution Voice at Hyatt Vacation Club, Residences at El Corazón de Santa Fe
We’re delighted to announce the deployment of Evolution Voice at Hyatt Vacation Club, Residences at El Corazón de Santa Fe.
Located in downtown Santa Fe, this unique residence-style resort offers guests an immersive Southwest experience. Just moments from the historic Plaza, museums, galleries and restaurants, the property combines cultural richness with modern comfort.
The residences themselves are designed for space and relaxation. Guests enjoy two-bedroom layouts, fully equipped kitchens, private patios or balconies, and in-room laundry facilities.
Blending traditional Pueblo-style architecture with contemporary amenities. The resort delivers a stay that feels both authentic and elevated.
Supporting a premium guest experience with smarter communications
Delivering this level of guest experience requires technology that works seamlessly behind the scenes. Reliable communication between guests, front desk teams and operational staff is essential.
To support this, the hotel has implemented Evolution Voice, 14IP’s cloud telephony platform designed specifically for hospitality.
Unlike traditional on-site systems, Evolution Voice provides a flexible, cloud-based approach to hotel communications. This enables the team at Hyatt Vacation Club, Residences at El Corazón to manage guest interactions more efficiently while maintaining a high standard of service.
Enhancing operations and guest engagement
With Evolution Voice in place, the property benefits from a modern communications infrastructure that supports both staff efficiency and guest satisfaction.
The platform enables intelligent call routing, ensuring guests are quickly connected to the right department. This reduces wait times and helps staff respond more effectively during busy periods.
It also supports greater operational visibility, giving hotel teams access to real-time reporting and insights into call activity. This allows management to better understand demand patterns and continuously improve service delivery.
For a residence-style property where guest expectations are high, this level of control and flexibility is essential.
Future-ready technology for a growing portfolio
As part of the wider Hyatt Vacation Club portfolio, adopting cloud-based communications also supports long-term scalability. Evolution Voice allows the property to stay aligned with evolving guest expectations while reducing reliance on legacy hardware.
This ensures the hotel is well positioned to adapt, whether that’s handling increased demand, integrating with other hotel systems, or supporting future digital initiatives.
To see how Evolution Voice could benefit for your property, speak to a member of our sales team.
