EVA ConnectPro AI Integration Solution

Xivea ConnectPro Connecting Xivea™ to Your Hotel PBX

Connecting Xivea AI Hospitality to your on-premise hotel telephone system

WHAT IS XIVEA CONNECTPRO?

If you would like to connect our Xivea™ AI Hospitality solution to an on-premise telephone system and it is a hotel or brand requirement to recognise guest name, room number and loyalty status, you may require our Xivea ConnectPro service. EVA ConnectPro enables hotels to connect to Xivea, eliminating the need for any additional on-premise telephone system hardware or licenses.

How does Xivea work?

Xivea is a cloud-based platform and can be deployed in a number of ways but as it is managing voice calls, it has to be connected to the hotel telephone system. This is because it is receiving internal guest calls from hotel rooms and external calls coming into the hotel and has to be able to transfer those calls, when necessary, to live agents and specific departments within the hotel.

Xivea ConnectPro manages the voice and data integration between Xivea and an on-premise telephone system, providing room number information and enabling the hosted telephony features needed by Xivea. The following explains how and why.

How does Xivea connect to a hotel telephone system?

14IP Cloud Telephony

The simplest integration by far is with our own Evolution Voice hotel cloud telephony service. The integration is native, so requires nothing at all adding, apart from any 3rd party system integrations you choose to add. Calls are answered, transferred and diverted seamlessly with guest name, room number and loyalty status included for internal calls.

  • No additional telephone lines required
  • Unlimited inbound calls
  • No additional middleware required
  • Jazzware included

Integrating Xivea with an on-premise telephone system

If you have an on-premise telephone system such as a Nortel, Mitel, Avaya, NEC or similar, an Integration Package will most likely be required to connect Xivea to your telephone system.

Depending on the make and model of your telephone system, what telephone lines you are using and whether your telephone system is connected to the internet, you may require additional direct dial telephone lines or to replace traditional digital telephony circuits with SIP Trunks, if indeed your telephone system can connect to them.

The alternative, is to use our Xivea ConnectPro service.

How does Xivea ConnectPro work?

EVA ConnectPro

Xivea ConnectPro is designed to be installed between the PBX and the telephone network, facilitating a direct connection to Xivea through a SIP Trunk.

Inbound calls to the hotel’s main number are seamlessly routed via Xivea ConnectPro to Xivea, ensuring efficient call management and connectivity. DID (Direct Inward Dialling) calls are routed directly to the PBX.

Xivea ConnectPro intelligently routes outbound calls from the PBX, from guests and staff, either to Xivea or out to the telephone network.

This service is available for a cost effective monthly subscription.

Our project management or sales team can guide you through your requirements and assist with setting everything up.

Resources

Download your guide to Integrating Xivea with your telephone system

This guide talks you through the various options available when it comes to integrating Xivea AI Hospitality into your hotel Telephone System or PBX and the information that 14P needs to help you get started with AI.

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