Integrating Xivea AI Hospitality into your hotel Telephone System or PBX
Xivea is a cloud-based platform and can be deployed in a number of ways but as it is managing voice calls, it has to be connected to the hotel telephone system, as it is receiving internal guest calls from hotel rooms and external calls coming into the hotel.
Xivea then has to be able to transfer calls when necessary to live agents and specific departments within the hotel.
Download our guide to find out:
- How Xivea connects to a hotel telephone system
- The requirements for on premise and cloud systems
- How Xivea can recognise guest names and loyalty status
- Requirements for older telephone systems
- The information that we need to set things up
