ComXchange Hospitality Communications Solution - 14IP
ComXchange Logo

Setting the New Standard In

Hospitality Phone Systems

Meet ComXchange: the reliable, adaptable, enduring PBX solution for hoteliers looking to enhance their guests’ experience, ensure their safety, and streamline operations.

Hotel Receptionist
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Hardware
Supported PMS
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Best-in-Class Hospitality Solutions

Hospitality Doesn’t Sleep and, in this Industry, Customer Service is Held to the Highest Standards.

While a phone system is no longer a revenue center, it is at the center of your operations. In a demanding and ever-evolving environment, we’re setting the standard for a reliable, adaptable, and enduring communication system that enhances your guests’ experience, ensures their safety, and streamlines operations for you and your team.

Developed for hospitality, ComXchange integrates with all major PMS systems and checks every box, from emergency notifications to wake-up calls to call accounting. Beyond high-quality products, we provide dedicated, personalized support to our customers so they can best serve their guests.

+350,000 ComXchange Guest Rooms
Feature-Rich and an Incredible Value
Compliant with Kari’s Law, RAY BAUM’s Act & Alyssa’s Law
Approved by
Major Brands

ComXchange: Where a Feature-Rich Solution Meets Unparalleled Support

Developed for hospitality, ComXchange integrates with all hotel PMS systems and checks every box, from emergency notifications to wake-up calls to call accounting. Beyond high-quality products, we provide dedicated, personalized support to resellers so they can best serve their hotelier customers.

On-Premise Hospitality Communications

ComXchange offers value-driven tailor-designed systems through an on-premise platform customized for your unique property communication needs.

OnFeature-Rich &
Incredible Value

ComXchange checks every box, from emergency notifications and wake-up calls to call accounting for a high-value alternative with hospitality-specific functionality. View Features

Nationwide Network of Resellers

ComXchange is sold exclusively through highly trained resellers offering unparalleled support and industry knowledge.

Specialized Phone Apps

Front desk staff can access guest information and wake-up call settings via phone apps to ensure the guest experience is never compromised.

Hardware-Agnostic

ComXchange is compatible with 14IP’s CIP phones and all other major brands of analog and IP desk phones. It’s built on open standards, providing flexibility and longevity.

PMS Integration

ComXchange uses secure methods to connect with all major property management systems and is capable of dual or multi-brand support.

5 Star logo

Trusted by the
Industry’s Most Reputable Hotel Brands

While our company maintains working relationships with a broad range of prominent hotel brands, we fully respect and uphold the intellectual property rights of all hospitality brand owners. All logos, trademarks, and brand names referenced or associated with such entities are the sole and exclusive property of their respective owners. Accordingly, we have intentionally refrained from listing or displaying such proprietary marks herein. Should you require additional information, we welcome you to contact us directly.

Best-in-Class Hospitality-Optimized IP Phones

14IP Phones for Front Desk and Guest Rooms

Optimize management, contain costs and create a memorable stay for your guests with award-winning IP desk phones by 14IP.

Learn More About 14IP Phones
CIP230V2

CIP230v2 IP Phones

The CIP230v2 is our most economical model, supporting up to 4 SIP accounts. This phone has a reduced footprint for smaller work areas.

CIP250V2

CIP250v2 IP Phones

The CIP250v2 is the perfect general office phone, supporting up to 8 SIP accounts. This is our most popular phone for general office use.

CIP270V2

CIP270v2 IP Phones

The CIP270v2 is the most robust of our CIP phones, supporting up to 16 SIP accounts. Perfect for an executive office or a reception desk.

CIP280 IP Phonne

CIP280 IP Phones

The CIP280 is an Android powered smart IP phone with a five-inch touch IPS screen, built-in camera, Bluetooth, and WIFI, supporting up to 16 SIP accounts.

CIP290 IP Phone

CIP290 IP Phones

The CIP290 is an innovative smart IP phone with a seven-inch touch IPS screen with Optional HD Camera, supporting up to 16 SIP accounts.

CIP200

CIP200 Sidecar

The CIP200 offers an additional 2 pages of 20 programmable hard keys, making it a must-have for hospitality receptionists.

Hospitality-Specialized

Phone Apps

ComXchange offers two phone apps to work in connection with or assist in the event of a Property Management System (PMS) failure. Meaning staff will be able to operate and maintain essential tasks from a physical phone set, intended to work as an additional option with a PMS system or as a backup solution.

CIP250 Phone App

Guest Management App

The Guest Management app is designed to provide access to guest information. In the absence of a PMS or if the PMS is down, the app allows front desk staff to associate a guest’s name with a room number, set call restrictions and DND, and move guest data to a new room. This app ensures that staff can continue providing a high service level.

CIP270 Phone App

ComXchange Guest Wakeup App

The Guest Wakeup app allows staff to manually schedule wakeup calls for guests to ensure they don’t miss important appointments or flights. The Guest Wakeup app will enable hotel staff to schedule wake-up calls to a guest’s room directly from the front desk phone and works as a standalone solution.

Want to learn more about ComXchange?

See a full list of base system features in our brochure.

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ComXchange brochure

Communication System Hardware

14IP offers an array of reliable & cost-effective VoIP Hardware.

24-96 port gateways high density gateways

High Density Analog (FXS) Gateways

Seamlessly support existing analog telephones with 14IP high density FXS gateways. 14IP gateways are cost-effective while still supporting an advanced feature-set. Available in 24, 48, 72 & 96 port densities.

14IP 1U 24/48 Port Modular FXS Gateway
1U rack-mountable chassis with capacity for up to two 24 port RJ21 FXS modules.

14IP 2U 72/96 Port Modular FXS Gateway
2U rack-mountable chassis with capacity for up to four 24 port RJ21 FXS modules.

ComXchange Call Servers

Call Servers

ComXchange call servers utilize best-in-class hardware and are available in six base configurations:

ComXchange CIP-720-CX (Up to 100 Extensions)

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  • Single 128GB SSD
  • 4GB DDR4 Memory
  • Dual Gigabit Network Ports
  • HDMI Port
  • USB-A and USB-C Ports
ComXchange CIP-740-CX (Up to 150 Extensions)

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  • Single 128GB SSD
  • 4GB Memory
  • Built-in Dual Serial Ports
ComXchange CIP-750-CX (Up to 500 Extensions)

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  • Single 256GB SSD
  • 8GB Memory
  • Built-in Dual Serial Ports
ComXchange CIP-760-CX (Up to 750 Extensions)

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  • Dual 256GB SSD
  • 8GB Memory
  • Built-in Dual Serial Ports
ComXchange CIP-790-CX (Up to 1,500 Extensions)

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  • Dual 500GB SSD
  • 32GB Memory
  • Built-in Dual Serial Ports
  • Dual Power Supplies
ComXchange CIP-795-CX (Up to 3,000 Extensions)

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  • Dual 1TB SSD
  • 32GB Memory
  • Requires USB Cord for 2nd Serial Port
  • Dual Power Supplies
8 Port Gateways

8 Port Analog VoIP Gateways

The 14IP 8 Port Analog VoIP Gateways are designed as a compact unit with 4, or 8 FXS/FXO ports, 1 WAN port, and 1 PC port (both are 10/100/1000Mbps Ethernet ports), which allows users to apply it as an All-in-One system capable of providing versatile solutions by connecting analog phone, fax and POS machine, IP telephony, and PSTN.

ComXchange Base System Features

HOSPITALITY

  • E-911 Notify
  • Integrated Call Accounting
  • IP/RS232 Serial Interface Connectivity
  • PMS
    • Check-In/Check-Out
    • Hospitality Phone Apps*
    • Populate Names Directory
    • Room Changes/Moves
    • Room Status With ID
    • Single System Multi Flag Support
  • Wakeup Calls
    • Bulk Wakeup Calls
    • Customizable Wakeup Call Announcement
    • Guest Initiated Wakeup Calls
    • Failed Wakeup Call Notify
    • PMS Enabled Guest Voicemail
    • Wakeup Calls with Snooze
  • Web Dashboard for Hospitality Features

ATTENDANT CONSOLE*
Phone-Based with Hospitality Apps

  • Call Transfer
  • Change Guest Room Calling Restrictions
  • Configure Guest Language
  • Enable/Disable Do Not Disturb for Guest
  • Enable/Disable Time based Routing or Call Flow Controls
  • Manual Check-In/Check-Out
  • Record Wake Up Call Announcements
  • Park/Pickup Calls
  • Room Moves
  • Room-to-Room Block
  • Set/Clear Wakeup Calls

CALL FEATURES

  • Auto Answer*
  • Automated Attendant
    • “0” Ring Down
    • Directory Dial by Name
    • Multi-Level Menus
  • Blacklists -Caller ID Blocking
  • Call Forward
    • CFB Call Forward on Busy
    • CFU Call Forward Unavailable
  • Call Monitoring BLF (Busy Lamp Field)
  • Call Parking/Call Pickup
  • Call Pickup/Pickup Groups
  • Call Queue Prioritization
  • Call Recording**
  • Call Recording to External Storage**
  • Call Snooping
  • Call Transfer
    • Blind
    • Supervised
  • Call Waiting
  • Caller ID
  • Caller on Hold
  • Conference Bridge
  • Customizable Announcements
  • Customizable Speed Dials*
  • Direct Transfer to Voicemail
  • Directed Call Pickup*
  • Distinctive Ringing*
  • Do Not Disturb
  • Intercom*
  • Mass Notification
  • Music on Hold – Streaming**
  • Music on Transfer
  • Overhead Paging*/**
  • Prepend Announcement (Call Features)
  • Talk Detection
  • Three-way Conferencing*

CALL ROUTING

  • ACD (Automatic Call Distribution) Queues
  • Auto Attendant/IVR (Interactive Voice Response)
  • Automated Caller Routing
  • Calendar-Based Call Routing
    • Holiday and Office Hours Routing
  • Find Me/Follow Me
  • Failover Trunking
  • HotLine/Ring Down
  • Ring Groups/Hunt Groups
  • Time-Based Routing

USER CONTROL PANEL

  • Call Accounting View/Schedule Reports
  • Call Forward Controls
  • Call History and CDR
  • Call Waiting Controls
  • Do Not Disturb Control
  • Follow Me Control
  • Hotel Dashboard Access
  • User Setting Control
  • Voicemail Control
  • View Contacts
  • Web RTC Phone

REPORTS & LOGGING

  • Call Accounting Reports
  • CDR (Call Detail Records)
  • Centralized Logging
  • Extension Status
  • Resource Usage Graphs
  • Scheduled Call Accounting Reports
  • Scheduled Wakeup Call Reports
  • SMDR (Station Messaging Detail Records)
  • Web Dashboard Reports
    • Emergency Calls Report
    • Wakeup Calls Pending Report
    • Wakeup Calls Completed Report
    • Wakeup Calls Failure Report

CORE SYSTEM

  • Admin Interface (Web-Based GUI)
  • Backup and Restore (Automated System Backup, Incremental Restore)
  • Class of Service
  • Date and Time Synchronized to Atomic Clock via NTP
  • Daylight Savings Time Adjustment
  • Directory
  • Endpoint Manager
  • Integrated Voicemail
    • Append Message
    • Caller ID in Message
    • Email Notification/Attachment
    • Guest Specific Voicemail
    • Message Envelope
    • Personal Greeting
    • MWI (Message Waiting Indicator)
    • Voicemail Blasting
  • Linux Operating System
  • Multi-Language Prompts
  • Multi-Time Zone Support
  • PBX Failover/Survivability
  • User and Group Management

SECURITY

  • Authentication for SIP Extensions
  • Fail2Ban (Intrusion Detection)
  • Granular Admin/User Access
  • Secure Communications SRTP and TLS
  • Secure Firewall
  • Secure HTTP Access
  • VPN (Remote Management)
  • Weak Password Detection

NETWORK

  • Analog Support
    • FXO Gateway
    • FXS Gateway
  • IP Phone Plug and Play
  • Remote Office Support**
  • QoS Support
  • PRI/T1/E1 Circuits
  • SIP Trunking

ENDPOINT SUPPORT

  • Door/Speaker Phones
  • FXS/FXO Gateways
  • SIP Phones
  • SIP Talk Back Speakers
  • SIP Strobe Lights
  • Video Phones CODEC SUPPORT
  • Ulaw, Alaw, GSM, g.722, g.723, g.726, g.729

* Handset dependent
**Additional equipment may be needed
***Add-on Module

CodeX Logo

CodeX Included at No Extra Cost

CodeX is an emergency alert and response system built into ComXchange, designed to support the unique needs of hotels and hospitality properties.

In the event of an emergency, hotel administrators can activate a CodeX broadcast to specific groups of guest rooms, staff zones, or property locations. A pre-recorded message is sent to the selected rooms or phones, prompting recipients to respond by entering a PIN code indicating one of the following statuses:

  • Safe
  • Unsafe
  • Unreported

As responses are received, CodeX compiles a real-time status list—clearly showing which rooms or zones have responded and their safety status. This information can be critical for first responders and hotel management when making time-sensitive decisions.

Learn More
CodeX Security monitoring

Mobile-Ready with Clearly Anywhere

With the Clearly Anywhere softphone app, CodeX alerts can be sent and responded to from anywhere, using a mobile phone. Whether on or off property, hotel staff can stay connected, informed, and able to respond quickly.

Ideal for:

  • Emergency evacuations
  • Medical incidents
  • Security threats
  • Staff roll calls

CodeX brings hotel safety protocols into a new era, integrated, mobile, and made for real-time response.

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For hoteliers

Enhance your guests’ experience, ensure their safety, and streamline operations with our reliable, adaptable, enduring phone system.

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For channel partners

Grow your business by providing a superior product and service to hotelier customers, building positive, long-term relationships along the way.

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