Hotel Communications Upgrade at Hyatt Regency Washington on Capitol Hill
Hyatt Regency Washington on Capitol Hill has recently deployed EVA (Evolution Virtual Agent) and Evolution Voice from 14IP.
Located in the heart of Washington, D.C., the hotel is just steps from the U.S. Capitol Building and close to many of the city’s most popular attractions. The newly renovated property offers modern guest rooms, extensive meeting and event space, dining facilities, and amenities designed for both business and leisure travellers.
As guest expectations continue to evolve, hotels need communications technology that is flexible, reliable, and available around the clock. By deploying EVA and Evolution Voice, Hyatt Regency Washington on Capitol Hill is investing in a modern communications platform designed specifically for hospitality.
Improving Guest Service with EVA
EVA is 14IP’s AI-powered virtual assistant for hotels.
Available 24/7, EVA can answer guest calls, provide hotel information, assist with common requests, and route calls to the correct department when needed.
The solution helps reduce pressure on hotel teams while ensuring guests receive fast and consistent service at any time of day.
EVA can also support multiple languages, helping hotels deliver a better experience for international travellers.
Future-Proof Communications with Evolution Voice
Alongside EVA, the hotel has implemented Evolution Voice, 14IP’s cloud telephony platform built for the hospitality industry.
Evolution Voice provides a scalable and resilient communications solution that supports hotel operations across guest rooms, front desk teams, and back-office departments.
By moving away from legacy PBX infrastructure, hotels can benefit from simplified management, improved flexibility, and access to ongoing innovation.
Evolution Voice is approved by leading hotel brands and is deployed in hotel rooms across the world.
A Modern Hospitality Communications Platform
Together, EVA and Evolution Voice provide a powerful communications foundation.
The combination helps improve guest experiences, streamline operations, and support hotel teams with modern technology designed specifically for hospitality environments.
We are delighted to support Hyatt Regency Washington on Capitol Hill and look forward to continuing our partnership.
