Leading supplier of hotel AI and cloud telephony | Fourteen IP

The leading provider of hotel cloud telephony and AI solutions.

A customer focused global carrier and innovator, dedicated to the hospitality industry.

ABOUT US

14IP is the leading provider of cloud telephony and AI-powered virtual agent solutions for the hospitality sector across North America, UK and Europe.

Founded in 2011, our Evolution Voice hotel cloud telephony service has been deployed in over 350,000 hotel rooms in over 25 countries.

Investors in People Gold

Our AI-powered Evolution Virtual Agent service (EVA) is operating in over 30,000 guest rooms and growing every week, answering and managing guest calls in record time and diverting millions of calls away from busy front desks.

Approved by all major hotel brands, 14IP supports leading hotels and groups worldwide, together with individual and independent hotels.

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WHO WE ARE

We are more than just work colleagues, we are a family of people who care passionately about what we do, how we do it, our amazing customers and about one another.

The Fourteen Way

The Fourteen Way is our Vision, Mission, Values and Culture as a business. Our Vision is to grow and develop our company to be the Voice, Data and AI Solution Providers of choice in North America, the UK and Europe.

We will reach our goals by providing the very best solutions, employing the very best staff and training them to the highest standards possible. 14IP cares passionately about its customers and its employees and we work very hard to ensure we offer the very best to both at all times.

We will make mistakes, we will learn from them and continuously improve and we urge our customers and our employees to provide feedback to us at any time, to help us to improve in any way, no matter how small.

Our Mission

To be the most chosen and valued brand in the hospitality AI and cloud communications market by providing product innovation, customer led solutions and outstanding service.

Meet The Team

Family

We treat our customers, our partners and our people like family.

  • We treat everyone as equals
  • We recognise and value your loyalty
  • We take time to understand your needs
  • We work together to fix things that aren’t working
  • We provide staff with the tools and training needed to do their jobs well, we listen to their personal development aspirations and where possible, support their achievement of them.

Communication

We communicate openly, consistently and encourage feedback.

  • We’re easy to talk to
  • We’re proud of our brand & communicate as one
  • We listen, learn and change where needed
  • We are open and transparent with you, to have your trust
  • We embed a culture and practices that enhance employee engagement.
  • We provide regular updates about the business through newsletters, town hall and company meetings. We provide regular, helpful feedback about staff performance

Passion

We are passionate about everything we do.

  • When we make a promise to you, we keep it
  • We will step up and go beyond to exceed your expectations We’re proud to deliver to your needs
  • We want your experience with us to stand out from the crowd
  • We provide reward and award schemes where staff achievements can be acknowledged
  • We celebrate and share staff successes

Innovation

We continuously learn from people, experiences and new ideas.

  • We use insight and foresight in making decisions and changes We’re always looking for new ideas and solutions that will benefit you
  • We take the effort away from you, wherever we can
  • We provide access to forums or focus groups where staff ideas and suggestions can be voiced
  • We listen to employee ideas and suggestions with an open mind

We understand choosing a new technology partner for your hotel can be difficult, so we have put together our 9 reasons, we think you should partner with Fourteen IP for your hotel technology solutions.

Hospitality Specialists

The 14IP team is 100% focused on the hospitality sector, designing, developing and delivering solutions that reduce costs, streamline hotel operations, enhance guest engagement and increase both guest and staff satisfaction.

Reputation & Experience

14IP was founded in 2011 but the management team and many of the staff have been working in the hospitality sector for several decades, bringing a wealth of knowledge and experience to the business and our customers.

Customer Focused

Customer focus is part of the 14IP DNA but we also have a dedicated customer experience team that launched our ‘Step Up and Go Beyond’ programme in 2022 that constantly reviews customer feedback and streamlines operational processes to make life easier for our customers.

Innovation

Here at 14IP we have always had a commitment to ongoing innovation, harnessing emerging technologies which have included cloud telephony, SIP trunks, hotel internet access and associated services. Currently our AI powered virtual agent solution to leading the way with guest-led AI solutions.

Reliability

Communications are critical to a hotel so when it comes to reliability, we operate in a carrier-grade environment ensuring our cloud PBX service is more reliable than any on-premise based service. As a result, we regularly exceed our target of 99.999% up time for our cloud-based services.

Compatibility

The technologies we provide must be compatible with legacy connectivity and both current and future hotel systems, so we pride ourselves on delivering seamless integration with hotel front of house and guest management solutions and much more with our Evolution Connect and API based compatibility solutions.

Scalability

We operate in a carrier grade environment offering scalable global solutions, to meet the needs of the global organisations we work with. Our Evolution Voice is currently being used in over 350,000 hotels in over 30 countries worldwide. Our AI powered virtual agent solution EVA has answers over 10 million guest calls a year.

Competitive Prices

Understanding the financial pressures on the hotel industry we always strive to be flexible, cost effective and deliver value to the customers we work with. Our solutions are usually delivered as a service reducing up front capital expense where possible and providing hotels with the future technologies that they need today.

We Listen

In order to consistently deliver the industry-leading technology solutions that hotels need, we make sure we are listening to our customers, the hotel owners, managers, staff and their guests. We attend industry events and are very much part of the hospitality industry. Come talk to us – we are listening.

Wellbeing & Support

“It makes a difference when the human part of Human Resources is there. It made me want to come into work and give back more.”

“They just used to ring me as well just to check on my wellbeing when I was off… It’s just nice to know that they’re there and they’ve got your back. When I came back, I felt very supported.”

Flexibility & Culture

“The company has always had family as a core focus – we all look out for each other.”

“There’s a lot more fun stuff now too – sports days, barbecues, team events. It’s nice seeing different sides of people outside of the office.”

Recognition & Appreciation

“Customer recognition is built into the way we work – you see the feedback, and it goes to you and your manager. It makes you feel valued.”

“Every time someone nominates you for an award, you get told. Even if you don’t win, you still know someone has appreciated your work. That means a lot.”

Development & Growth

“I’ve never been turned away from training. If I’m willing to put the effort in, the company has always backed me – funding exams, certifications, even degrees.”

“My supervisor checks in every week on my progress  –  they want me to succeed because it helps me and the business grow.”

TRUSTED BY LEADING HOTELIERS AND HOTEL BRANDS WORLDWIDE

JW Marriott
Springhill Suites
Residence Inn
Frasers
Red Carnation Hotel Collection
Millennium Hotels and Resorts
Mandarin Oriental
IHG Hotels & Resorts
Lore
Hyatt
Hotel Co 51
Hilton Hotels & Resorts
Courtyard by Marriott
Double Tree by Hilton
Choice Hotels
Accor Hotels
Marriott International
Gaylord Hotels
SOHO House
Sonesta Hotels
The Hoxton
Marriott Vacations Worldwide
Wyndham Hotels
Hilton Grand Vacations

Spend more time face-to-face with guests

Let our AI Voice Assistant EVA answer guest calls quickly and professionally leaving your front desk staff to engage with more guests face to face.