Generating PCAP trace from Phone

You can generate a PCAP trace from the Phones UI. This may be requested from the support team when trying to help debug any problems you might be experiencing.

• If support request that you send Logs to help troubleshoot an issue you are reporting please follow these steps.

• Log into the phone by bring up your web browser and typing in the IP address of your Phone.

  • For information on how to log in to the Web GUI of your phone see this wiki here.

• Once logged in navigate to "Management" tab on the top right

• On the left navigation bar click on the option "Tools"

• Press the "Start" button and make your call from your phone to replicate the issue.

  • Please note you can not close this tab in your browser or the PCAP trace will stop so make sure you leave the tab opened.

• Once you have replicated the issue press the "Stop" button

• Now press the "Export" button and the PCAP file will be saved on your computer and you can view the PCAP in a tool like wireshark or send it to support if requested by Support for the PCAP trace.