Support - Logs - 14IP

Support – Logs

  1. If support request that you send Logs to help troubleshoot an issue you are reporting please follow these steps.

  2. Log into the phone by bring up your web browser and typing in the IP address of your Phone.

    1. For information on how to log in to the Web GUI of your phone see this wiki here.

  3. Once logged in navigate to "Management" tab on the top right

  1. On the left navigation bar click on the option "Configuration"

  1. Under the Configure File option press the button for "Download XML File" and save it to your local computer.

  1. Next press the button for "Download Bin File" and save it to your local computer

  1. Lastly under the System Log section press the button for "Download" an save it to your local computer

  1. Send all 3 files to your support person or upload them to the ticket.