FourteenIP 50 Port GW

From Gateway GUI to BroadWorks

Provisioning, access, dialing, routing, network, media, hotline, fax, TLS/SRTP, firmware, and ACS configuration

Scope

This edition is written specifically for the FourteenIP-50GW and covers both installation types: EV Full / EV Select (hosted users on the FourteenIP-50GW device profile) and EV Lite (trunk group and pilot user on the FourteenIP-50Lite device profile). It supports fifty active FXS users. The gateway identifies itself as CX-GW96-64S; users 1-25 map to FXS 1-25 and users 26-50 map to FXS 33-57.

Document	Value
Edition	Version 4 – 50 Port GW
Audience	BroadWorks, deployment, and support technicians
Device profile – EV Full / EV Select	FourteenIP-50GW
Device profile – EV Lite	FourteenIP-50Lite
Active analog ports	FXS 1-25 and 33-57 (50 users)
Gateway GUI model	CX-GW96-64S
Classification	Internal Technical Guide

Configuration examples are shown in monospaced blocks. Preserve capitalization, percent signs, separators, and routing-rule order when copying values.

Guide Map

Section	Technician task	Where it is set / verified
01	Build EV Full / EV Select users and the FourteenIP-50GW device profile	BroadWorks
01M	Review FourteenIP-50GW port mapping (CX-GW96-64S)	Gateway GUI / provisioning
01L	Build EV Lite device, trunk group, pilot, and Base-Lite users (FourteenIP-50Lite)	BroadWorks
02	Find the gateway and log in	Gateway GUI
03	Digit map (US digit map)	BroadWorks tags; verify in Routing > Digit map
04	Digit manipulation and routing	BroadWorks tags; verify in Routing > Routing table
05	Network addressing	BroadWorks tags; verify in Basic > Network
06	TLS and SRTP	BroadWorks tags; verify in Basic > SIP
07	DHCP behavior	BroadWorks tags; verify in Basic > VLAN
08	Codecs and DTMF	BroadWorks tags; verify in Basic > System
09	Hotline / Hotdial	BroadWorks tags; verify in Line > Configuration
10	Fax behavior	BroadWorks tags; verify in gateway fax settings
11	Country tones and time zone	BroadWorks tags
12	Upgrade firmware safely	Tools > Software upgrade
13	Configure BroadWorks auto provisioning (EV Full and EV Lite)	Advanced > System

Everything is managed by BroadWorks tags

Every gateway setting in sections 03-11 is set by the BroadWorks device template and its tags and applied when the gateway auto provisions. Technicians do not configure these settings on the gateway. The gateway screenshots show where to check the result after provisioning. To change a setting, change its tag on the device profile, rebuild the device files, and reset the gateway.

Core 50 Port rule

BroadWorks users 1-25 map to gateway FXS 1-25. User 26 appears on FXS 33, continuing sequentially to user 50 on FXS 57. Ports 26-32 and 58-64 are non-functional. The provisioning templates already account for this mapping.

Deployment Inputs to Collect

Gateway MAC address.
Installation type: EV Full / EV Select (FourteenIP-50GW) or EV Lite (FourteenIP-50Lite).
BroadWorks service provider, group, domain, and fifty user IDs/line ports (EV Lite: also the trunk-group name and pilot user).
Site IP address, subnet mask, and default gateway.
Regional SBC selection: United States, Europe, or Asia-Pacific.
TLS/SRTP requirement, codec preference, DTMF method, fax mode, country tone, and time zone.
Approved 50 Port GW firmware package and the applicable provisioning URL (EV Full or EV Lite).

01 BroadWorks Device Profile and User Creation

FourteenIP-50GW Model Reference

Item	Value
Voice interfaces	50 analog FXS ports
Port mapping	users 1-25 = FXS 1-25; users 26-50 = FXS 33-57
Gateway GUI model	CX-GW96-64S (shown as a 64-port gateway)
Non-functional ports	26-32 and 58-64
Default addressing	DHCP enabled

There are two device-profile types for this gateway, depending on the installation type. Select the profile that matches the site.

BroadWorks environment	EV Full / EV Select profile	EV Lite profile
United States	FourteenIP-50GW	FourteenIP-50Lite
Europe	FourteenIP-50GW	FourteenIP-50Lite
Asia-Pacific	FourteenIP-50GW	FourteenIP-50Lite

Shared tag support

The BroadWorks network, digit-map, routing, codec, DTMF, fax, country, time-zone, TLS, and SRTP tags described in this guide are shared with the other FourteenIP FXS gateway profiles. For line-specific settings, use indexes 1 through 50.

Gateway ports	BroadWorks users / line indexes	Status
FXS 1-25	1-25	Active
FXS 26-32	–	Non-functional – do not use
FXS 33-57	26-50	Active (user 26 = FXS 33 … user 50 = FXS 57)
FXS 58-64	–	Non-functional – do not use

Important Note – FourteenIP-50GW Port Mapping

Gateway identifies as CX-GW96-64S

The FourteenIP-50GW typically identifies itself in the gateway GUI as CX-GW96-64S. Although the interface may indicate a 64-port gateway, the FourteenIP-50GW supports only 50 active FXS users/ports.

Ports 26-32 are non-functional and must not be used.
Ports 58-64 are non-functional and must not be used.
The user assigned as Port 26 appears on Port 33 within the gateway.
User assignments continue sequentially from Port 33 onward.
The 50th and final user is assigned to Port 57.

The provisioning templates and configuration files have already been modified to account for this port-mapping behavior, and user assignments should be generated correctly during normal provisioning. Keep this behavior in mind when reviewing generated configurations, troubleshooting registration issues, verifying user-to-port assignments, and performing manual provisioning or configuration changes.

Expected behavior

If port assignments skip from Port 25 to Port 33, this is expected behavior and does not indicate a provisioning issue.

Building Users – EV Full / EV Select

The screenshots use the established Evolution Voice Gateway workflow. Apply the same sequence to the FourteenIP-50GW and select the 50GW device profile where the device type is chosen.

Open the target BroadWorks group, select Users, and start the bulk-build workflow.
Select the correct service provider / enterprise and group.
Set the user count to the number of active analog ports, up to a maximum of fifty.
Enter the user-ID format, select the domain, and generate passwords.
Select the required naming convention and telephone-number range.
Under User Device, select Hosted User and add the FourteenIP-50GW device profile.
Enter the gateway MAC address on the optional device tab.
Assign line ports sequentially to users 1-50 (gateway FXS 1-25 and 33-57) and apply the required feature packs.
Save the bulk build. In the import sheet, set allowAccessDeviceUpdate from false to true so multiple users can share the same gateway profile.
Submit the job and confirm that all intended users were created and associated with the same 50GW profile.

Authentication password limit

BroadWorks normally generates a 30-character authentication password. FourteenIP gateways support a maximum of 25 characters, so update the authentication password after the users are created.

BroadWorks user list and bulk-build entry point.

Select the number of gateway users to build. For this model, do not exceed fifty active ports.

01 BroadWorks Device Profile and User Creation – Continued

Configure the required user naming and extension format.

Create or select the FourteenIP-50GW profile and populate the gateway MAC address.

Assign the hosted user device and line port.

Set allowAccessDeviceUpdate to true before submitting the bulk import.

01L EV Lite – Device, Trunk Group, and User Creation

Use this section when the site is an EV Lite installation. EV Lite gateways register as a trunk group with a pilot user rather than as fifty hosted users; each phone line is a Base-Lite user on the trunk group. The device type is FourteenIP-50Lite.

1) Add a Device for the Gateway

Device Type: FourteenIP-50Lite.
Device Name: (GROUPID)_GWL_*, where * is the location letter A, B, C, and so on.
Example: EVATEST_GWL_A (Group ID_Gateway_Lite_Location).
Add the gateway MAC address. It must be added before installation for provisioning to work.

2) Add a Trunk Group for the Gateway

Field	Required value
Trunk Name	(GROUPID)_GWL_*
Call Capacity	50 (one call per FXS port)
Access Device	FourteenIP-50Lite device created for the gateway
Authentication	Required
Authentication UserName	(GROUPID)_GWL_*
Authentication Password	Generate and record (25 characters maximum)
Trunk Group Identity	(GROUPID)_GWL_*@domain
Allow Unscreened Calls	Enabled
Allow Unscreened Emergency Calls	Enabled
CL Asserted ID Policy	Unscreened originating calls

3) Add a Pilot User

Field	Required value
User ID	Match the trunk group name: (GROUPID)_GWL_*@domain
First Name	GROUPID
Last Name	EV Gateway Lite * Pilot
Phone / Extension Number	N/A
Identity / Device Profile	FourteenIP-50Lite device created for the gateway
Trunk Group	Trunk group created for the gateway
Line Port	(GROUPID)_GWL_*@domain
Feature Pack	SIP-DID
Authentication Username	(GROUPID)_GWL_*
Authentication Password	Password generated for the trunk group
Assign As Pilot	Make this user the trunk-group pilot

4) Add Base-Lite Users to the Trunk Group

User ID: standard format (GROUPID)(Extension Number)@Domain.
Add the extension number and phone number.
Select Trunking and assign the trunk group created for the gateway.
Line/Port: standard format (GROUPID)(Extension Number)@Domain.
Assign each Base-Lite user the Base Lite feature pack.
Build no more than fifty users per gateway – one per active FXS port.

5) Map Extensions to FXS Ports

Add the %EXTENSION-x% device tags to the FourteenIP-50Lite device profile. %EXTENSION-1% through %EXTENSION-50% follow the BroadWorks user order; the template places extensions 26-50 on FXS 33-57. Leave a tag blank for an unused port.

BroadWorks device tags used to add Base-Lite user extensions to the trunk-group gateway profile.

%EXTENSION-1% = 3607

%EXTENSION-2% = 3608

%EXTENSION-3% = 3609

…

%EXTENSION-50% = 3656

Key notes

The First Name of the pilot user must be the Group ID.

The line port for all Base-Lite users must follow the traditional format: groupId + extension @ domain.

The network, digit-map, routing, codec, DTMF, Hotline, fax, country, time-zone, TLS, and SRTP tags in sections 03-11 apply to EV Lite as well.

Use the EV Lite ACS username and FourteenIP-50Lite URL in section 13 – not the EV Full values.

02 Gateway GUI Login and Access

Finding the gateway IP address

To open the web GUI you need the gateway’s current IP address. How it gets that address depends on where it is in the deployment:

Stage	How the gateway gets its address
Out of the box	DHCP is on. When the gateway boots it requests an address from the site’s DHCP server.
After auto provisioning	The address comes from the network tags on the device profile (section 05): DHCP when %ETH1_DHCP% is on, or the static address in %ETH1_IP_ADDRESS%.

Hear the IP address from any analog phone

Plug an analog phone into any FXS port, lift the handset and dial ##. The gateway reads out its current IP address, firmware version and web port. Dial ## again after provisioning to confirm the final address.

Logging in

FourteenIP gateway web-login page.

Access item	50 Port GW value / behavior
Administrator password before provisioning	Contact support
Administrator password after auto provisioning	Auto provisioning changes the default password. Contact support for the value.
Administrator	Can view and modify all configuration parameters.
Operator	Limited view; cannot access security, password, software upgrade, import, or export pages.
Concurrent sessions	Only one active management session is supported.

Open the gateway IP address in a supported browser and log in as Administrator.
Coordinate changes with other technicians because a second login can end the first session.
Select Logout when finished.
Auto provisioning changes the default administrator password.

03 Routing > Digit Map

What the digit map is

An analog phone has no Send button, so the gateway has to work out when the caller has finished dialing. The digit map is the list of number patterns it uses to decide. As each digit is pressed, the gateway compares the digits so far against every pattern. As soon as they match a complete pattern, the gateway sends the call to BroadWorks. When a pattern ends in T, or nothing matches yet, the timers decide how long it waits.

Without a digit map every call would wait for the interdigit timer to run out before connecting. The digit map only decides when the dialed digits are sent; BroadWorks still decides where the call goes.

Gateway digit-map and timer settings.

BroadWorks tag	Default	Purpose / range
%FIRST_DIGIT_TO%	15	First-digit timeout; 2-60 seconds.
%INTER_DIGIT_TO%	5	Maximum delay between digits; 2-60 seconds.
%CRITICAL_DIGIT_TO%	2	Final delay after a complete match; 1-10 seconds.
%DEFAULT_DIGIT_MAP%	See blocks below	Our dialing rules (US, or EU and APAC), on one line separated by the pipe character; up to 250 rules / 2280 bytes.

FourteenIP has two standard digit maps: one for US sites and one for EU and APAC sites. Paste the one that matches the site into %DEFAULT_DIGIT_MAP%.

US digit map

%DEFAULT_DIGIT_MAP% = *x.T|*1xx|[2-9]11|1[2-9]xxxxxxxxx|

[2-9]1[0,2-9]xxxxxxxxx|[2-9][0,2-9]xxxxxxxxx.T|

011xxx.T|9011xxx.T|xxxxxx.T|x.#|#xx|##

EU and APAC digit map

%DEFAULT_DIGIT_MAP% = *xx|#xx|##|[2-9]11|xxxx|1[2-9]xxxxxxxxx|

[2-9][0-9]xxxxxxxx|011x.|00x.|xxxxxxxxxx.T|x.#|x.T

The line breaks above are only for printing. Enter the tag value as one continuous line with no spaces.

Changing the digit map

To use the US digit map or the EU and APAC digit map, or different dialing rules for a site or country, set the %DEFAULT_DIGIT_MAP% tag on the device profile to the new rule set (one line, rules separated by |), rebuild the device files, and reset the gateway. The timers are changed the same way with %FIRST_DIGIT_TO%, %INTER_DIGIT_TO%, and %CRITICAL_DIGIT_TO%. Do not edit the digit map on the gateway; the next auto provisioning overwrites it.

What our digit maps do

US digit map – each rule, in the order it appears:

Rule	What it matches	When the call is sent	Example
*x.T	Star codes of any length (feature access codes)	When the caller stops dialing (interdigit timer)	72, 67
*1xx	Four-character star codes that start with *1	Immediately after the fourth character	*1xx feature codes
[2-9]11	N11 service numbers, including 911 emergency	Immediately after the third digit	911, 411, 611
1[2-9]xxxxxxxxx	1 + area code + 7-digit number (11 digits, North American long distance)	Immediately after the 11th digit	1 305 555 0123
[2-9]1[0,2-9]xxxxxxxxx	12-digit numbers starting 2-9 whose second digit is 1 and third digit is not 1	Immediately after the 12th digit	–
[2-9][0,2-9]xxxxxxxxx.T	Numbers starting 2-9 whose second digit is not 1 (US local and toll-free style numbers)	When the caller stops dialing	305 555 0123
011xxx.T	International calls: 011 + country code + number	When the caller stops dialing	011 44 20 7946 0000
9011xxx.T	International calls at sites that use 9 as the outside-line access code: 9 + 011 + country code + number	When the caller stops dialing	9 011 44 20 7946 0000
xxxxxx.T	Any other number of six or more digits	When the caller stops dialing	5550123
x.#	Any number followed by #	Immediately when # is pressed; # skips the wait	3055550123#
#xx	# + two digits (feature deactivation codes)	Immediately after the second digit	#72
##	Gateway IP announcement	Immediately; the gateway reads out its IP address	##

EU and APAC digit map – each rule, in the order it appears:

Rule	What it matches	When the call is sent	Example
*xx	Star + two digits (feature activation codes)	Immediately after the second digit	*72
#xx	# + two digits (feature deactivation codes)	Immediately after the second digit	#72
##	Gateway IP announcement	Immediately; the gateway reads out its IP address	##
[2-9]11	Three-digit N11 service numbers	Immediately after the third digit	211, 911
xxxx	Four-digit extensions	Immediately after the fourth digit	3607
1[2-9]xxxxxxxxx	1 + area code + 7-digit number (11 digits, North American long distance)	Immediately after the 11th digit	1 305 555 0123
[2-9][0-9]xxxxxxxx	Ten-digit numbers starting 2-9	Immediately after the 10th digit	305 555 0123
011x.	International calls with the 011 prefix	When the caller stops dialing or presses #	011 44 20 7946 0000
00x.	International calls with the 00 prefix used in Europe and Asia-Pacific	When the caller stops dialing or presses #	00 44 20 7946 0000
xxxxxxxxxx.T	Any number of ten or more digits	When the caller stops dialing	0044 20 7946 0000
x.#	Any number followed by #	Immediately when # is pressed; # skips the wait	020 7946 0000#
x.T	Any other number (catch-all, for example 112 or national numbers of other lengths)	When the caller stops dialing	112

How the two maps differ

	US digit map	EU and APAC digit map
Star codes	x.T (any length, sent on timeout) and 1xx	*xx (star + two digits, sent immediately)
Extensions	No four-digit rule; caller presses # or waits for the interdigit timer	xxxx sends four-digit extensions immediately
International	011 or 9 + 011 (outside-line access code)	011 or 00
Everything else	xxxxxx.T (six or more digits)	x.T (any length)

Operational notes

Pressing # after a number sends the call immediately and ignores the timers.
Rules ending with T wait for the caller to stop dialing before sending.
Rules are checked as the caller dials, so the most specific rule that completes first sends the call.
At US sites that use 9 as the outside-line access code, the 9011xxx.T rule lets callers dial 9 before an international number.

Digit-map symbols

Symbol	Meaning
x	Any digit from 0 through 9.
[ ]	One digit from the listed range, for example [2-9].
.	The previous character can repeat: one or more digits.
T	Wait for the interdigit timer, then send.
#	Send immediately.
\|	Separates rules in the BroadWorks tag.

04 Digit Manipulation and Routing Table

The routing table modifies called or calling digits and determines where calls are sent. Rules are evaluated from top to bottom, so specific rules must be placed above broader wildcard rules.

Rule format

Source Number Action Value

Example: FXS1 5032 REPLACE 2999 changes a call from port 1 to 5032 into 2999 before the next applicable action.

Action	Function
REPLACE	Replace a matching number with another value.
REMOVE	Remove digits from the matching number.
ADD	Add digits to the beginning or end.
KEEP	Retain only the selected part of the number.
ROUTE	Send the call to a destination.
NONE	Block the call.

BroadWorks routing tags

Assign each rule to a separate numbered tag. The numeric order is the gateway evaluation order. The FourteenIP gateway templates provide additional numbered tags as needed.

ROUTE_TABLE=

%ROUTE_TABLE_1%

%ROUTE_TABLE_2%

%ROUTE_TABLE_3%

%ROUTE_TABLE_4%

%ROUTE_TABLE_5%

50 Port example

%ROUTE_TABLE_1% = FXS1-57 5001 REPLACE 2999

%ROUTE_TABLE_2% = FXS1-57 5003 REPLACE 3606

%ROUTE_TABLE_3% = FXS1-57 5005 REPLACE 3603

%ROUTE_TABLE_4% = FXS1-57 5006 REPLACE 3607

%ROUTE_TABLE_5% = FXS1-57 5008 REPLACE 6223

Use FXS1-57 when the rule must apply to every analog line on this model. Routing rules use gateway port numbers, so users 26-50 are FXS33-FXS57.
Use FXS1, FXS2, and so on when a rule applies to one port only.
Write every rule with exact syntax and no leading spaces.
Leave unused route tags blank for future expansion.
Do not place a catch-all rule above a specific transformation that still needs to run.

05 Network Configuration

Important – static IP sites: add the network tags before auto provisioning

DHCP is on by default (%ETH1_DHCP% = on), so DHCP sites need no network tags. For a static IP site, add the network tags – %ETH1_DHCP% = off, %ETH1_IP_ADDRESS%, %ETH1_NETMASK%, and %GATEWAY% – to the FourteenIP-50GW (or FourteenIP-50Lite) device profile before auto provisioning the gateway, so the static addressing is applied in the configuration the gateway downloads. Complete the approved gateway firmware upgrade before entering the ACS settings and rebooting the device.

Avoid a boot loop

On static IP sites, set the static IP settings correctly before provisioning the gateway. Incorrect static values can leave the gateway in a boot loop.

The gateway starts with DHCP enabled. After auto provisioning, check the final address under Basic > Network or by dialing ## from an analog phone.

BroadWorks network tags in the device profile.

Gateway network configuration page.

BroadWorks tag / parameter	Example / default	Gateway setting
%ETH1_DHCP%	on (default); off for static	DHCP state on ETH1.
%ETH1_IP_ADDRESS%	10.0.0.100	ETH1 IPv4 address.
%ETH1_NETMASK%	255.255.255.0	ETH1 subnet mask.
%GATEWAY%	10.0.0.1	Default gateway.
NETWORKING_IPV6	off	IPv6 network state.
SUPPORT_IPV6	0	0 disables IPv6 support.
DHCPV6_MODE	–	Device defined.
STUN_SERVER	–	STUN server IP / FQDN.
STUN_FLAG	0	0 disables STUN; 2 enables STUN.
OPENVPN	off	VPN state.

06 TLS and SRTP

Apply all TLS and SRTP tags together. Use the secure SBC assigned to the site’s region and include :5061 in both the registrar/proxy value and the TLS-server value.

BroadWorks device tags used to enable TLS and SRTP.

BroadWorks TLS device-profile tag values.

BroadWorks tag	Required value	Result
%SBC_ADDRESS%	Regional secure SBC:5061	Registrar and proxy server.
%TLS_SBC_ADDRESS%	Regional secure SBC:5061	TLS server.
%SIP_PORT%	5061	TLS SIP signaling port.
%SIP_TRANSPORT%	2	TLS transport (0 UDP, 1 TCP, 2 TLS).
%SRTP_METHOD%	5	Mandatory SRTP.
%ENABLE_TLS%	1	Enables TLS on each mapped FXS line.
%ENABLE_SRTP%	1	Enables SRTP on each mapped FXS line.
%DNS_SRV_NAPTR%	yes	Enables DNS SRV/NAPTR resolution.

SRTP method values

Value	SRTP behavior
0	RTP only; fallback to SRTP for incoming calls
1	SRTP only; fallback to RTP for incoming calls
2	Both RTP and SRTP; RTP preferred
3	Both RTP and SRTP; SRTP preferred
4	Disable SRTP
5	Mandatory SRTP – required for this TLS configuration

Regional secure SBC values

Region	Secure SBC value
United States	us-sbc-secure.14ip.net:5061
Europe	eu-sbc-secure.14ip.net:5061
Asia-Pacific	apac-sbc-secure.14ip.net:5061

06 TLS and SRTP – 50-Port Template Mapping

The 50GW template maps the shared TLS and SRTP tags to all fifty active gateway ports: FT_SIP / FT_SRTP 1-25 and 33-57.

FT_SIP_1 = %ENABLE_TLS%

…

FT_SIP_25 = %ENABLE_TLS%

FT_SIP_33 = %ENABLE_TLS%

…

FT_SIP_57 = %ENABLE_TLS%

FT_SRTP_1 = %ENABLE_SRTP%

…

FT_SRTP_25 = %ENABLE_SRTP%

FT_SRTP_33 = %ENABLE_SRTP%

…

FT_SRTP_57 = %ENABLE_SRTP%

Reference result: secure registrar, proxy, TLS server, and SIP port 5061.

06 TLS and SRTP – Verification

Reference result: TLS transport, mandatory SRTP, and DNS SRV/NAPTR.

Reference result: per-line TLS and SRTP enabled.

Applied by auto provisioning

These TLS and SRTP settings come from the BroadWorks tags. The gateway applies them when it reboots after auto provisioning and then registers using TLS. The screenshots above show where to verify them.

07 DHCP Configuration

Gateway DHCP and automatic-discovery settings.

GUI field	Parameter	Default / values
DHCP (IPv4)	ETH1_DHCP	on; on or off
DHCPv6 mode	DHCPV6_MODE	Device defined
DHCP options	DHCP_OPTION	66\|67

Option 66 provides the provisioning-server URL.
Option 67 provides the configuration filename.
For a static address, set %ETH1_DHCP% to off and fill in the network tags in section 05. Auto provisioning applies them.

ETH1_DHCP = on

DHCP_OPTION = 66|67

08 Codec and DTMF Configuration

Gateway codec and DTMF configuration page.

GUI field	BroadWorks tag	Default / values
Codec	%DEFAULT_CODEC%	PCMA/20, PCMU/20, G722/20, G723/30
DTMF method	%DTMF_METHOD%	AUDIO; INFO\|2833, INFO, 2833, or AUDIO
Tone duration	%DIGIT_ON_TIME%	100 ms; 20-3000 ms
Interdigit pause	%DIGIT_OFF_TIME%	100 ms; 30-3000 ms
Minimum detection	%DTMF_ON_TIME%	48 ms; 32-96 ms
Detection increment	%DTMF_ADJUST%	16 ms

Required DTMF behavior	DTMF_METHOD value
RFC 2833 plus SIP INFO	INFO\|2833
SIP INFO only	INFO
RFC 2833 only	2833
In-band audio	AUDIO

09 Hotline / Hotdial

Hotline is set per active port (FXS 1-25 and 33-57) with the BroadWorks tags below and is off by default. After provisioning, it can be checked under Line > Configuration.

BroadWorks line-level Hotline tags.

Behavior summary

Disabled (0): Hotline is off and normal dialing applies.
Immediate (1): The gateway dials the hotline number as soon as the port goes off-hook.
Delay (2): The user hears dial tone. If no digits are entered before DHOT_TO expires, the gateway dials the hotline number.

Parameter	Purpose	Values
%HL_MODE_x%	Hotline mode for line x	0 disabled, 1 immediate, 2 delayed
%HL_NUM_x%	Hotline destination for line x	Dialable number
DHOT_TO	Global delayed-Hotline timer	2-20 seconds; default 5

Port 1 – Immediate Hotline to 2999

%HL_MODE_1% = 1

%HL_NUM_1% = 2999

Port 1 – Delay mode with 5-second timer

%HL_MODE_1% = 2

%HL_NUM_1% = 2999

DHOT_TO = 5

Disable Hotline

%HL_MODE_1% = 0

Replace the final index with the BroadWorks line index, 1 through 50. The template applies the 50GW port mapping.

10 Fax Configuration

Gateway fax configuration page.

Parameter	Default	Behavior
T38	on	on selects T.38 relay; off selects G.711 pass-through.
T38_RATE	14400	Maximum fax rate; typical values are 9600 and 14400.
T38_CHANGE_PORT	no	no keeps the RTP port; yes selects a new port.

T38=on

T38_RATE=9600

T38_CHANGE_PORT=no

11 Country Tone and Time Zone

Set these values with the BroadWorks tags below. Preserve time-zone capitalization and underscores exactly.

BroadWorks tag	Generated parameter	Purpose
%COUNTRY%	COUNTRY = %COUNTRY%	Regional call-progress tone set.
%TIMEZONE%	TIMEZONE = %TIMEZONE%	Gateway clock and displayed time zone.

Country values

Value	Country / region
1	United States
7	Russia
30	Greece
33	France
34	Spain
39	Italy
44	United Kingdom
49	Germany
52	Mexico
54	Argentina
56	Chile
60	Malaysia
61	Australia
62	Indonesia
63	Philippines
65	Singapore
81	Japan
82	Korea
86	China
90	Turkey
91	India
92	Pakistan
98	Iran
213	Algeria
249	Sudan
263	Zimbabwe
327	Kazakstan
852	Hong Kong
886	Taiwan
971	United Arab Emirates
972	Israel

11 Time-Zone Values

Internal value	Gateway display
Midway	(GMT-11:00) Midway
Hawaii	(GMT-10:00) Hawaii
Alaska	(GMT-09:00) Alaska
Los_Angeles	(GMT-08:00) Los Angeles
Denver	(GMT-07:00) Denver
Phoenix	(GMT-07:00) Phoenix
Chicago	(GMT-06:00) Chicago
Regina	(GMT-06:00) Regina
Mexico_City	(GMT-06:00) Mexico City
New_York	(GMT-05:00) New York
Bogota	(GMT-05:00) Bogota
Glace_Bay	(GMT-04:00) Glace Bay
South_Georgia	(GMT-04:00) South Georgia
Newfoundland	(GMT-03:30) Newfoundland
Buenos_Aires	(GMT-03:00) Buenos Aires
Azores	(GMT-01:00) Azores Islands
Cape_Verde	(GMT-01:00) Cape Verde
GMT	(GMT) Greenwich Mean Time
London	(GMT) London
Amsterdam	(GMT+01:00) Amsterdam
Cairo	(GMT+02:00) Cairo
Tel_Aviv	(GMT+02:00) Tel Aviv
Harare	(GMT+02:00) Harare
Moscow	(GMT+03:00) Moscow
Tehran	(GMT+03:30) Tehran
Dubai	(GMT+04:00) Dubai
Muscat	(GMT+04:00) Muscat
Kabul	(GMT+04:30) Kabul
Karachi	(GMT+05:00) Karachi
Kolkata	(GMT+05:30) Kolkata
Kathmandu	(GMT+05:45) Kathmandu
Almaty	(GMT+06:00) Almaty
Bangkok	(GMT+07:00) Bangkok
Jakarta	(GMT+07:00) Jakarta
Beijing	(GMT+08:00) Beijing
Kuala_Lumpur	(GMT+08:00) Kuala Lumpur
Singapore	(GMT+08:00) Singapore
Taipei	(GMT+08:00) Taipei
Adelaide	(GMT+09:30) Adelaide
Canberra	(GMT+10:00) Canberra
Magadan	(GMT+11:00) Magadan
Auckland	(GMT+12:00) Auckland
GMT-12	(GMT+12:00) International Date Line East

Common regional values

Location	%COUNTRY%	%TIMEZONE%
Florida	1	New_York
California	1	Los_Angeles
United Kingdom	44	London

12 Firmware Upgrade

Use only the approved firmware package for the FourteenIP-50GW. The web interface accepts .img and .tar.gz packages.

Firmware download

For current firmware files, open the FourteenIP firmware library and select the 50 Port GW package: FourteenIP firmware library (SharePoint)

Tools > Software upgrade: select the approved firmware package.

Log in to the gateway as Administrator.
Back up the current configuration. For a .tar.gz upgrade, use Tools > Configuration maintenance > Export.
Open Tools > Software upgrade, choose the approved 50GW package, and begin the upgrade.
When the Backup / Skip screen appears on a provisioned gateway, select Backup.
Allow the gateway to restart. Log in again, open Info, and confirm the target software version.

Always select Backup on a provisioned gateway. Never select Skip.

Critical safeguard

Selecting Skip can factory-wipe the device and remove its provisioned settings. Never power off, disconnect, or restart the gateway while the upgrade is running.

13 BroadWorks Auto Provisioning

Configure the Automatic Configuration Server under Advanced > System. Use the EV Full / EV Select values for FourteenIP-50GW sites and the EV Lite values for FourteenIP-50Lite sites, selecting the URL for the site’s region.

FourteenIP gateways support automatic provisioning for centralized and remote management of gateway configuration and firmware upgrades. Firmware packages and configuration files are stored on an Automatic Configuration Server (ACS).

Auto provisioning supports configuration of all gateways or selective firmware upgrades, automatic update of gateway parameters, TFTP/FTP/HTTP/HTTPS, local web management alongside centralized provisioning, and retrieval of the ACS address through DHCP Option 66 or manual entry.

Prerequisite

Static IP sites only: add the site’s network tags (%ETH1_DHCP%, %ETH1_IP_ADDRESS%, %ETH1_NETMASK%, and %GATEWAY%) to the device profile before auto provisioning, and complete the approved firmware upgrade first. See section 05.

EV Full / EV Select Sites – FourteenIP-50GW

Item	50 Port GW value
Username	Contact Support
Password	Contact Support
United States URL	https://xsp.14ip.net:443/dms/FourteenIP-50GW/
Europe URL	https://eu-xsp.14ip.net:443/dms/FourteenIP-50GW/
Asia-Pacific URL	https://apac-xsp.14ip.net:443/dms/FourteenIP-50GW/

EV Lite Sites – FourteenIP-50Lite

Item	50 Port Lite value
Username	Contact Support
Password	Contact Support
United States URL	https://xsp.14ip.net:443/dms/FourteenIP-50Lite/
Europe URL	https://eu-xsp.14ip.net:443/dms/FourteenIP-50Lite/
Asia-Pacific URL	https://apac-xsp.14ip.net:443/dms/FourteenIP-50Lite/

Log in to the gateway and open Advanced > System.
Locate the management-system or ACS URL field.
Enter the regional URL and credentials for the site type shown above (EV Full: FourteenIP-50GW; EV Lite: FourteenIP-50Lite).
Save the changes and reboot the gateway.
After the reboot, confirm that the gateway contacts DMS, retrieves its assigned configuration, and registers its intended lines (EV Lite: the trunk group and its Base-Lite users).

Reboot required

The gateway does not contact the ACS and download its configuration until it restarts.

End of FourteenIP 50 Port GW Configuration Guide

14IP 50 Port GW Configuration Guide